Job Description
Job Description
Client Services Manager
Full-Time | Remote Flexibility
About the Role
We are seeking an experienced and client-focused Client Services Manager to join our team full-time. In this role, you will lead efforts to ensure outstanding service delivery, build strong client relationships, and oversee the successful execution of client projects. You’ll be a key driver in enhancing client satisfaction and fostering long-term partnerships.
What You’ll Do
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Manage and nurture client relationships to understand their goals and needs
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Oversee client service delivery, ensuring quality and timeliness
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Act as the main point of contact between clients and internal teams
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Coordinate cross-functional teams to address client requests and resolve issues
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Monitor client satisfaction and implement strategies for improvement
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Analyze client feedback and performance data to inform service enhancements
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Lead onboarding and training efforts for new clients
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Identify opportunities for account growth and collaborate on upsell initiatives
What We Provide
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Comprehensive training and leadership development programs
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Remote work flexibility and a supportive team environment
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Access to advanced client management and project tools
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Clear career progression paths into senior client management roles
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Performance bonuses and recognition initiatives
Compensation
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Salary Range: $80,000 – $120,000 per year (base + performance bonuses)
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Employment Type: Full-time
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Incentives: Client retention bonuses, leadership recognition, and growth opportunities
What We’re Looking For
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Strong leadership and communication skills
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Proven experience in client services, account management, or related roles
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Excellent problem-solving and conflict resolution abilities
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Ability to manage multiple clients and projects simultaneously
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Proficiency with CRM and project management tools
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Detail-oriented, proactive, and customer-centric
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Willingness to obtain a Life and Health insurance license (support available if applicable)
If you’re passionate about delivering exceptional client experiences and leading teams to success, we’d love to hear from you.
Apply today to become a Client Services Manager and drive excellence in client partnerships.
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