Job Description
Job Description
Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Position Summary:
Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. The Server greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience. As a server, you have a significant impact on guest’s satisfaction—you bring the fun and set the tone for celebration at every table. You are responsible for exceeding guests' expectations by providing friendly and caring guest service. Teamwork, enthusiasm, food and wine knowledge, and the ability to "Own the Fun" while multitasking at a high energy level is a recipe for success in this position.
Schedule/Hours:
Our venues are open 7 days/week, typically from 11am-1am with some variations. While we will do our best to accommodate scheduling preferences, they may not always be guaranteed, and we value flexibility. All positions within our venue are variable schedules, meaning a typical work schedule may be anywhere between 15 and 30 hours on a weekly basis depending on business needs and individual availability.
Position Responsibilities may include, but not limited to:
- Bring your 'A' Game each and every day.
- Anticipate guests’ needs and ensure overall experience exceeds expectations
- Greet guests with a warm welcome and sincere smile
- Provide efficient, friendly service to tables within your section, including but not limited to taking orders, answering questions about the menu, following steps of service, bussing and resetting the table, etc.
- Understand and follow food allergy procedures and special orders/restrictions
- Ensure all orders arrive in a timely manner
- Comply with all safety and sanitation guidelines and procedures
- Give directions and be a team player
- Successfully complete alcohol awareness training
- Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook
- Complete opening and closing side-work duties where assigned
- Other projects or duties as assigned, including but not limited to side-work, opening, and closing duties.
Required Skills and Experience:
- Must be 18+ years of age to apply
- Prior experience serving in a high-volume restaurant, including use of standard and hand-held POS devices.
- Strong level of emotional intelligence and overall self-awareness
- High standards of guest satisfaction
- Ability to obtain required licenses and certifications for your location
- Experience safely and effectively transporting food and beverage
- Sense of urgency and ability to multitask calmly and effectively in a busy environment
- Safely and effectively communicate in order to perform and follow job requirements
Physical Requirements:
- Ability to stand and walk for an entire shift and move safely through all areas of the venue, which may include stairs, uneven or slick surfaces
- Ability to move and lift up to 10 pounds frequently, and occasionally move and lift up to 30 pounds.
- Work in confined, crowded space with high noise levels and various temperature levels
We have a guest service mindset and treat our associates the same way, offering our eligible full-time associates:
- Competitive pay
- Health/dental/vision coverage
- 401(k) matching
- Life Insurance
- PTO
- Associate discounts - FREE mini golf and 50% off meals
Other rewards may include tips, discretionary bonuses, etc. Benefits eligibility and offerings may vary by location or position. Some of the above benefits are immediately available to our part-time or variable time associates, whereas others become available after completing initial employment periods. Please consult with the hiring team for more details.
This role is paid a base wage plus tips. Total hourly rate cannot be guaranteed. The advertised pay is an estimate and may vary based on schedule & availability.
At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.