Job Description
Job Description
CKS Packaging, Inc is hiring a Customer Service Representative experienced in a manufacturing, distribution or similar business to business setting in Atlanta, GA.
(Please note if you are viewing this posting on an external job board, unless specifically stated in the posting, the provided hourly/salary estimates may not be accurate as they are not provided by CKS.)
What’s In it for You?
- Competitive pay based on experience and qualifications
- Excellent medical, dental, and vision benefits at modest employee contributions
- Discretionary Bonus
- 401k participation with Company matching contributions upon completion of first 30 days of service
Qualifications:
- 2+ years of Customer Service experience
- Experience communicating with all levels of an organization: Plant Managers, Sales Representatives, Logistics personnel, Direct business customers
- Freight dispatch experience
- Experience processing product orders
- Experience working with Dynamics 365 BC or comparable ERP/CRM program.
- High School Diploma or Equivalent
- Experience managing 10-40 accounts at a time
Production/Inventory Planning and Customer Service Major Accountabilities:
- Coordinate with production scheduler(s) to meet customer demand in a manner which minimizes changeover frequency and maximizes line efficiency.
- Review reports on finished and raw inventory at levels to ensure fulfillment of customer orders and efficient use of working capital.
- Manage and conduct verbal and electronic communication with customers concerning orders service, complaints, errors, account questions, billing, cancelations, and other inquiries.
- Listen and respond to customers' needs and concerns - research answers/solution as needed
- Maintain detailed log of substantial customer contacts and any actions taken.
- Involve Operations Manager, Quality Manager, Sales Manager, or other personnel as appropriate
- Provide information as needed regarding products and services
- Execute daily/weekly customer orders, determine/assess special charges, and ensure that the plant is properly compensated for value-added services rendered.
- Review production reports, inventory reports, shipping manifests, customer billing, and other information as required to ensure effective coordination with production, sales, warehousing, shipping, and accounting functions.