Job Description
Job DescriptionAre you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!Company OverviewAt Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer's needs. At PTR, we don't just rent trucks—we partner with our customers to drive efficiency and success on every job site.
POSITION SUMMARY
This Collections Specialist will undertake various financial and non-financial tasks to help guarantee the company's revenues. The team member is responsible for assisting in managing outstanding company receivables and providing stellar customer service through all communications from the submission of invoices through the collection of payments. The Collections Specialist is also responsible for reporting updates to management on customer account status & outstanding issues.
LOCATION
- Remote (5-10% travel, Pacific / Mountain Time Zone Preferred)
- This role supports our customers on the West Coast; therefore, working West Coast hours is required.
COMPENSATION
This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary pay plus the opportunity for quarterly profit sharing after one year of employment.
RESPONSIBILITIES
- Responsible for participating in all processes associated with the collection of accounts receivable and maintaining an effective and cooperative working relationship with customers and our sales team.
- Correspond by email and phone in a fast-paced, goal-oriented atmosphere on all invoice short payments, billing errors, and collection issues.
- Preparation of collection issues, calling past due accounts daily, and documenting results weekly in a spreadsheet.
- Responding to calls from customers and providing requested information.
- Support billing, month-end tasks, yearly audit requests, and the sales team when needed.
- Conduct research using D365 and Salesforce; review and analyze invoices.
- Send email communications with invoices and statements, followed by prompt phone call follow-ups.
- Manage a high volume of approximately 90 customers per week, ensuring timely follow-up.
- Contact each customer promptly by sending communications to ensure receipt and address any issues.
- Handle scenarios such as non-responses, wrong contacts, internal delays, or pending actions with their teams.
- Maintain persistence and ensure customers know you're committed to resolving issues.
- Be proactive and confident in making phone calls.
- Investigate and understand the underlying reasons for payment delays or issues.
REQUIREMENTS
MUST HAVE
- Minimum of 2 years of experience in collections or a related field, demonstrating a solid understanding of standard billing and collection procedures; alternatively, 2 years of relevant education and/or certifications in collections or credit management.
- Ability to review and analyze financial data to identify discrepancies and collection opportunities.
- Demonstrated experience handling a large portfolio of accounts, with a consistent record of reducing aged receivables.
- Ability to identify, address, and resolve issues related to billing, payments, and customer queries promptly.
- Proven experience handling difficult conversations and negotiating payment terms with customers.
- Proficiency in Excel, including experience with spreadsheets for tracking and documenting collection activities.
- Meticulous attention to detail in managing multiple customer accounts and ensuring accurate financial reporting.
- Flexibility to shift focus quickly based on changing priorities or urgent collection issues.
NICE TO HAVE
- Understanding of audit requirements and experience supporting audit requests related to accounts receivable.
- Familiarity with remote communication and collaboration tools, such as Microsoft Teams.
- Possession of relevant certifications such as the Credit Business Associate (CBA) or Certified Credit and Collection Professional (CCCP) credential.
- Proficient in enterprise resource planning (ERP) systems, including Microsoft Dynamics 365 (D365), with the ability to work across various platforms.
- Hands-on experience using accounting and CRM software such as D365 and Salesforce for collections, invoicing, and financial operations
EMPLOYEE BENEFITS
Wellness & Fitness: Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're into group classes, virtual personal training, personalized workout plans, or nutrition coaching, we've got you covered!
Exclusive Employee Perks: PTR Swag & a Uniform/Boot Allowance, On-site Micro-Markets stocked with snacks & essentials, discounts on phone plans, supplier vehicles, mobile detailing, tools, & equipment…and much more!
Positions with incentives (Commissions, or Bonuses, or Profit Sharing): At PTR, we believe in rewarding success, whether you are in sales earning commissions, or in service and earning profit sharing. Not every position has commission or profit sharing, so ask your recruiter about these amazing incentives.
Comprehensive Benefits—Starting Day One:
✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
✔ 401(k) matching & long-term financial planning
✔ Paid time off that lets you recharge
✔ Life, accidental death, and disability coverage
✔ Ongoing learning & development opportunities
Training, Growth & Recognition
We partner with Predictive Index assessment tool that helps identify a candidate's natural behavioral drives, such as dominance, extraversion, patient, and formality. It's used in recruiting and throughout the life cycle of an employee to support employee development and engagement.
Culture & Connection—More Than Just a Job
At PTR, we don't just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values. Connect and engage through:
✔ PTR Field Days & Team Events
✔ The Extra Mile Recognition Program
✔ PTR Text Alerts & Open Communication
Premier Truck Rental Is an Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you need support or accommodation due to a disability, contact us at recruiting@rentptr.com—we're here to help.