Office Manager / Human Resources Manager

Job Description

Job DescriptionSalary: DOE

Forward Slash Technology is a St. Louis-based provider of Cyber Security, Managed Services, and Information Technology solutions.

The Office Manager / Human Resources Manager at Forward Slash Technology is responsible for overseeing daily office operations of currently 20-30 employees and managing all human resource functions. This role ensures the organization runs efficiently; employees are supported and compliant, and internal processes align with company goals. The ideal candidate is highly organized, detail-oriented, people-focused, and comfortable working in a fast-paced technical services environment.

Reports to: Executive Leadership

KEY RESPONSIBILITIES

Human Resources (Primary Focus)

• Own and manage employee onboarding and offboarding processes
• Ensure timely completion of documentation, access coordination, and policy acknowledgements
• Maintain employee records and personnel files
• Administer employee benefits programs (health, dental, vision, retirement, etc.)
• Serve as the primary administrative point of contact for employee relations, questions, and concerns, escalating issues to leadership as appropriate
• Ensure compliance with federal, state, and local employment laws and regulations
• Develop, update, and enforce employee handbook policies and procedures
• Periodically audit HR, PTO, and policy processes to ensure compliance and consistency
• Recommend updates as regulations or company needs evolve
• Coordinate performance review processes and assist leadership with corrective actions
• Manage timekeeping, PTO tracking, and leave administration
• Support training, professional development, and certification tracking
• Oversee employee relations; implement employee improvement plans, disciplinary and/or termination processes
• Handle sensitive employee, compensation, and company information with strict confidentiality

Office Management & Operations

• Oversee daily office operations to ensure efficiency and professionalism
• Manage office supplies, equipment, vendors, and facility needs
• Coordinate schedules, meetings, and internal communications
• Support leadership with administrative tasks and reporting
• Assist with payroll preparation and coordination with external payroll providers
• Maintain internal documentation, templates, and standard operating procedures related to HR and office operations
• Ensure clarity and consistency in internal communications

Culture & Employee Engagement

• Foster a positive, professional, and collaborative workplace culture
• Plan and coordinate employee engagement initiatives and team events
• Act as a trusted liaison between employees and leadership
• Support initiatives that improve employee retention and satisfaction

Qualifications & Skills

• 3+ years of experience in office management and/or human resources
• Prior experience in a Managed Service Provider (MSP), IT services, or technical environment preferred
• Strong knowledge of HR best practices and employment law compliance
• Excellent organizational, communication, and interpersonal skills
• High level of discretion and confidentiality
• Proficiency with Microsoft Office and HR/Payroll platform software
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience in a small or midsized organization
• Comfort working in a growing or evolving role
• Ability to balance peoples needs with business requirements

Preferred Qualifications

• HR certification (PHR, SHRM-CP, or similar)
• Experience supporting a growing or scaling organization
• Familiarity with MSP operations, billing cycles, or service teams
• Serve as system owner for HR platforms (e.g., HRIS, payroll, timekeeping systems)
• Ensure data accuracy across HR, payroll, and compliance systems or external management provider
• Manage employee lifecycle workflows within HR systems (hire, change, terminate)

Mandatory Requirements

To maintain employment with Forward Slash Technology, all employees must meet the following requirements.

• Pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check
• Successfully complete Criminal Justice Information Systems (CJIS) training and certification
• Be a U.S. citizen residing in the St Louis Metropolitan area
• Hold a valid U.S. driver's license with a clean driving record
• Pass random drug testsas required

This is a full-time, onsite position based in our St Louis, MO office.

Success in this role means employees feel supported, processes are consistent, and leadership has confidence in HR and office operations.