Job Description
Job Description
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a contract basis in Kettering, Ohio. This role involves engaging directly with customers, supporting sales activities, and ensuring smooth day-to-day operations. If you thrive in a dynamic environment and excel in multitasking, this position offers an excellent opportunity to showcase your organizational and interpersonal skills.
Responsibilities:
• Greet and assist customers in a retail setting, stepping in to support the sales team when needed.
• Prepare and process necessary paperwork accurately and efficiently.
• Resolve customer issues promptly and professionally, ensuring satisfaction.
• Act as a liaison between the warehouse and customers to coordinate deliveries and address inquiries.
• Schedule and manage delivery appointments to maintain timely service.
• Perform heavy filing tasks to organize and maintain records.
• Use Microsoft Excel to track daily sales data and perform accurate data entry.
• Conduct basic bookkeeping tasks in QuickBooks, focusing on simple data entry.
• Handle inbound and outbound calls to address customer needs and inquiries.
• Manage email correspondence and order entry processes to support operational workflows.
For immediate consideration, call 937.224.8326.
• Proven experience in customer service roles, demonstrating excellent communication skills.
• Proficiency in Microsoft Excel and Word for data entry and reporting tasks.
• Familiarity with QuickBooks for basic bookkeeping purposes.
• Ability to handle inbound and outbound calls professionally.
• Strong organizational skills for scheduling appointments and managing records.
• Experience with data entry and maintaining accuracy in documentation.
• Capacity to manage multiple tasks effectively in a fast-paced environment.
• High level of attention to detail and problem-solving abilities.