Job Description
Job DescriptionWe are seeking a Customer Service Representative (CSR) with proven experience handling high volumes of phone calls and email inquiries in a fast-paced, service-driven environment. This role is ideal for someone who is dependable, detail-oriented, and comfortable working across multiple systems while delivering an exceptional customer experience.
If you thrive in a high-volume customer support role, enjoy problem-solving, and take pride in clear, professional communication, we want to hear from you.
Key Qualifications
Excellent work ethic with a reliable attendance record
Strong verbal and written communication skills
High attention to detail when managing emails, calls, and data entry
Ability to manage multiple priorities and deadlines
Comfortable working in a fast-paced, high-volume customer service environment
Receptive to feedback and able to adapt quickly
Proficient in Microsoft Outlook (email, calendar, reminders)
Experience using CRM systems and learning new platforms
Strong desire to learn, grow, and contribute to a collaborative team
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone and email
Support order processing, account maintenance, and issue resolution
Maintain accurate customer records in CRM and internal systems
Troubleshoot product or service issues and escalate when appropriate
Assist with quoting, freight estimates, and project coordination
Manage a designated customer base or territory
Collaborate with internal departments to meet customer expectations
Ensure timely follow-up and resolution of open service issues
Maintain a professional, customer-first approach in all communications
Contribute to team goals and continuous process improvements
Requirements
High school diploma or GED required
Minimum 2 years of customer service experience, preferably high-volume
Proficient in Microsoft Outlook and Office Suite (Word, Excel, Teams)
Prior experience with CRM software
Strong organizational, time-management, and multitasking skills
Excellent written communication, grammar, and spelling
Why You’ll Love This Role
Join a reputable, professional organization
Supportive team environment with opportunities to grow
Fast-paced role where your work truly makes an impact
Company culture that values customer satisfaction, teamwork, and accountability
How to Apply
Submit your resume for immediate consideration.
For additional information, contact:
Claudia Scrofani
AppleOne – Ventura
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.