Service Technician and Sales Associate

Job Description

Job Description

Mobility City Technicians deliver, repair and set up mobility equipment in customers’ home. Technicians also instruct customers in the use of equipment. Technicians may also remove used or damaged equipment.

Essential Functions/Primary Responsibilities:

• · Deliver Durable Medical Equipment (DME) and supplies to customers home and perform install/setup up tasks
• · Instruct customer on proper use of equipment
• Evaluate malfunctioning/broken equipment and recommend a repair/solution.
• Document the repair and solution. If additional parts are needed beyond initial service call, document as needed.
• · Install new/repaired parts to restore equipment to proper safe, working order
• · Read and understand the service call requirements (e.g., Location, obstacles/challenges to install setup, payor information, etc.) prior to arrival.
• · Ensure home environment/space is safe for delivery, installation, and use of equipment.
• · Obtain signature from customer on delivery/install paperwork.
• · Pick up and remove equipment from customers’ residence if requested. Generally, as part of the service call
• · Clean and sanitize equipment in accordance with Mobility City policy and guidelines.
• · Comply with all federal, state, and local laws, regulations and ordinances that apply to you and Mobility City

Other Duties and Responsibilities:

· Participate in continuing education/training in-services relative to products that Mobility City sells, delivers, and services.

Minimum Qualifications:

Required:

· High School diploma or GED

Mechanically inclined

· Current valid driver’s license

· Pass criminal background check.

Preferred: But not required

• Prior experience repairing, delivering, and installing DME equipment.
• Prior experience working with seniors, vetrans, disabled and or the mobility challenged

Skills Required:

Analytical ability to diagnose/troubleshoot problems with mobility equipment. Evaluate moderate electrical components/systems and determine cause of issue and determine solution.

Communication and interpersonal skills for frequent contact with customers as well as stakeholders external to Mobility City. A mastery of a variety of communication modalities is required to include leading diagnosis, making formal recommendations for repairs/solutions, and reading/interpreting documents.

Project/task management skills including the ability to define program, project, or process/repair objectives. Identify customers/stakeholders and their needs and plan/coordinate delivery/repair steps, coordinate and allocate technical and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.

Leadership skills including demonstrated willingness to pursue opportunities/roles with increasing levels of accountability. Comfort with decision-making responsibilities, coaching and the ability to inspire and build confidence in others (including customers and stakeholders).

A basic level of technical knowledge of how mobility equipment works and troubleshooting techniques for efficient resolution of problems. Comprehensive knowledge of applicable guidelines relative to mobility equipment.

Proficiency in the use of personal computers, demonstrated competence with word processing, database, and spreadsheet software.

Physical/Mental Demands and Work Environment:

The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job:

· Ability to regularly stand, talk, bend, stretch, pull, or push and lift items of a minimum of 50 pounds without assistance. Ability to climb stairs and drive a vehicle.

· Use hands to handle, control, or feel objects, tools, or controls.

· Ability to frequently communicate with customers, families, co-workers, etc. Must be able to exchange accurate information in given situations.

· Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

· Some tasks require client contact in the customer’s home which may include exposure to dirt, dust pollen, odors, wetness, humidity, rain, sleet, snow.

Company DescriptionWe are a mobility company offering delivery and set up services for national manufactures. We also sell and service our own products to Seniors, veterans and those that have mobility issues.

Company Description

We are a mobility company offering delivery and set up services for national manufactures. We also sell and service our own products to Seniors, veterans and those that have mobility issues.