Job Description
Job Description
Customer Service Representative (Onsite – Rigby, ID)
This role supports a fast-growing powersports brand under a leading manufacturer.
About the Role:
We're seeking two full-time Customer Service Representatives to join a high-performing team supporting a top outdoor gear brand in Rigby, ID. This is a 6-month contract with the potential for extension based on business needs. The ideal candidate is personable, reliable, tech-savvy, and passionate about delivering outstanding service.
Job Details:
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Location: Onsite in Rigby, ID
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Contract Length: 6 months, potential to extend
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Schedule: Monday to Friday, 8:00AM – 5:00PM
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Pay Rate: $15-$17/hr
What You'll Do:
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Serve as the first point of contact for customers via phone, email, and live chat
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Assist with product/service inquiries and provide knowledgeable recommendations
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Manage order entry, returns, exchanges, warranties, and account updates
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Troubleshoot and resolve issues promptly and professionally
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Collaborate cross-functionally to enhance the customer experience
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Maintain detailed and accurate customer records
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Proactively identify sales and service improvement opportunities
Key Skills & Qualifications:
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Typing speed of 50+ WPM (required)
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1–2 years of customer service experience (phone and in-person preferred)
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Strong computer skills, especially with phone systems and office tech
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Excellent communication and problem-solving abilities
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High school diploma required
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Passion for delivering exceptional service
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Ability to multi-task and stay organized in a fast-paced setting
Preferred:
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Background or passion in powersports or outdoor recreation
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Experience working in a call center or retail/customer-facing setting
Perks Through Pride Global:
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Medical, Dental, Vision Coverage
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401(k) Retirement Savings
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Accident & Critical Illness Insurance
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Life & Disability Insurance
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Employee Assistance Program
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Discounts on auto, home, legal, and pet insurance