Job Description
Job Description
Knoxville, TN | In Office Full-Time | January 12, 2026 start
What You’ll Do
Executive & Operational Support
- Manage calendars, inboxes, and day-to-day logistics for leadership
- Take detailed notes in internal and client meetings; track and follow up on action items
- Monitor and track employee task progress to ensure accountability
- Assist in optimizing workflows, organizing projects, and maintaining operational efficiency
- Support client and distributor communications, ensuring timely responses and accurate documentation
- Handle administrative errands such as bank deposits, post office runs, and office supply restocking
- Manage conference room reservations and meeting coordination
Quality Control
- Watch and review training videos to ensure accuracy
- Take relevant internal courses to understand workflows and product functionality
- Monitor internal workflows and deadlines for consistency and quality
- Test new platform features and provide feedback before release
- Proof courses for clarity, accuracy, and grammar
Customer & Platform Support
- Respond to customers via email, phone, and live chat
- Follow up on requests to ensure issues are fully resolved
- Help maintain and update support resources such as FAQs and a knowledge base
- Support light platform testing and feature documentation
Marketing & Social Media Coordination
- Help schedule and post content on LinkedIn, YouTube, and other social platforms
- Brainstorm and pitch creative social content ideas that reflect current trends and keep our brand relevant and engaging
- Keep all video footage, platform screenshots, and training media assets organized
- Track analytics and engagement to optimize future campaigns
- Provide occasional assistance during on-site filming days
- Keep marketing materials fresh and on-brand, updating existing assets and creating new ones as needed to support campaigns and communications.
Who You Are
- Exceptional at staying organized and keeping others organized
- Comfortable managing many moving pieces at once
- Strong communicator with a resourceful, problem-solving mindset
- Tech-savvy — quick to learn new tools and platforms
- Comfortable being a behind-the-scenes force that keeps things running
- Creative teammate who isn’t afraid to bring fresh ideas
- Meticulous attention to detail — you notice the small things others might miss
Preferred Experience
- Prior executive support or administrative operations experience preferred
- Familiarity with project management and CRM tools (ClickUp, HubSpot, etc.)
- Social media coordination or marketing experience (including experience with social video editing apps) is a major plus
- Prior experience in customer service required
Compensation
- $17.00 / hour with guaranteed pay increase in the first twelve months
- W-2 with full PTO and paid holidays
- Private downtown parking included