Job Description
Job DescriptionJob Title: Entry Level Customer Service Assistant
Location: Chicago, IL
Job Type: Full-Time
Job Summary
We are seeking an enthusiastic and motivated individual to join our team as an Entry Level Customer Service Assistant. In this dynamic role, you will be the first point of contact for our valued customers, providing them with high-quality service and support. Your dedication to understanding customer needs and delivering solutions will help create positive experiences that foster long-term relationships.
Key Responsibilities
- Assist customers with inquiries via phone, email, and live chat.
- Provide accurate information about products and services to customers.
- Resolve customer issues efficiently, ensuring a satisfactory resolution.
- Maintain detailed records of customer interactions and transactions.
- Follow up on customer feedback to identify areas for improvement.
- Collaborate with team members to enhance service delivery strategies.
Qualifications
- High school diploma or equivalent; higher education is a plus.
- Strong verbal and written communication skills.
- Ability to handle customer inquiries with patience and empathy.
- Basic computer skills, including proficiency in Microsoft Office.
- Familiarity with customer service concepts and practices is desirable.
- Excellent problem-solving skills with attention to detail.