Installation Supervisor - Electrical / Fire Alarm Systems

Job Description

Job DescriptionSummary of Duties and Responsibilities

The scope of the Install Role includes responsibility for scheduling day-to-day activities of the installation department, including overseeing and directing technicians. Work to improve operational efficiency while providing superior customer service to new and existing clients. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and addressing complaints and resolving problems.

All installation services must meet the highest quality standards set by American Alarm, while ensuring a professional and safe working environment. Must communicate effectively with internal staff and external customers.

Key Duties and Responsibilities (include but not limited to)

• Direct supervision of installation staff and support office team.

• Prepares work schedules, expedites workflow, and oversees daily technician dispatching.

• Ensures service and installation teams are properly staffed to cover vacations and absenteeism.

• Reports operational metrics to the Regional Operations Manager; recommends improvements.

• Manages on-call schedules and after-hours support.

• Oversees technician performance including technical accuracy, customer interaction, and policy compliance.

• Manages customer complaints, recommending corrective actions as needed.

• Delegates assignments, empowers staff with authority, sets clear expectations, and recognizes performance.

• Responsible for employee training, performance reviews, and disciplinary actions; liaises with HR and management.

• Maintains detailed records for all SROs (Service Repair Orders) and incident reports.

• Coordinates with technicians to ensure efficient scheduling and customer satisfaction.

• Approves timecards, manages overtime, and oversees payroll input for technical teams.

• Reviews all SROs to ensure accurate billing for chargeable service calls.

• Identifies and resolves troublesome accounts and escalations.

• Builds working relationships with sales staff to support business goals.

• Provides exceptional support to Key Accounts and clients.

• Assists with developing company policies, procedures, and customer service standards.

• Ensures compliance with local police and fire department regulations and industry standards.

• Answers technical questions from office staff to support field operations.

• Prepares quotes for deficiencies based on NFPA inspections.

• Researches and recommends training opportunities for staff and technicians.

• Maintains regular attendance and adheres to scheduled work hours.

• Performs other duties as assigned.

Required Experience:

• 5–10 years experience in a technical role, preferably with a Class D Systems Technician License or electrical apprenticeship.

• Minimum 2 years in a supervisor or team lead role, preferably in the electrical or alarm systems industry.

Licenses / Certifications:

• NICET III Certification (preferred)

• Class D Systems Technician License (strongly preferred)

• Familiarity with Notifier Verifier Tools and Notifier Fire Alarm Systems

Education and Technical Skills:

• Bachelor’s degree or equivalent work experience.

• Experience with Notifier programming and products.

• Highly proficient in Microsoft Outlook, Excel, and Word.

• Ability to manage multiple tasks simultaneously and work in a team-oriented environment.

Keyword Focus:

• Electrician

• Installation Supervisor

• Fire Alarm Technician

• Low Voltage Systems

• Security Systems Installer

• NICET III

• Notifier

• Class D License

• Electrical Supervisor

• Technician Lead

• Commercial Electrical Installations

• Fire Alarm Systems

• Building Automation

• System Integration

• NFPA Compliance

• SRO Management

Physical Activities/Requirements (office desk jobs positions)

• Manual dexterity and sitting are required in carrying out your own responsibilities (i.e. use of personal computers).
• Ability to efficiently operate all job-related office equipment.
• Ability to communicate via telephone and work in virtual teams.
• Ability to work in a dynamic environment.
• Ability to work in a traditional professional office setting
• Ability to lift 5 -10lb

Our Meaningful Mission: Seize our moment to help save lives and property with systematic excellence

Use of The Four Way Test in fulfilling your duties: Our Values

1. Is it the Truth?
2. Is it Fair to all concerned?
3. Will it build Goodwill and Better Friendships?
4. Will it be Beneficial to all concerned?

The “Four Way Test” of the things we think, say or do, recommended by the Rotary International Foundation has served us well.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Equal Employment Opportunity Statement: American Alarm and Communications, Inc committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation.