Job Description
Job DescriptionJob Description
- The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as acritical pipeline engine for the sales organization.
- Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.
- Key Responsibilities:
- Outbound Prospecting & Engagement
- Conduct high-volume outbound calls to new business prospects including physicians, Medspa,
- and aesthetic practices.
- Re-engage existing system owners to identify expansion, upgrade, or replacement through open
- house staffing opportunities.
- Introduce the companys aesthetic technology portfolio at a high level and assess interest and
- timing.
- Navigate gatekeepers and engage decision-makers professionally and confidently.
- Lead Qualification & Handoff
- Qualify leads based on established criteria (practice type, decision-maker access, timing, budget,
- and intent).
- Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
- Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant
- with complete and actionable notes.
- Ensure timely and clean handoff to maximize conversion rates and rep productivity.
- Pipeline Support & Activity Management
- Maintain consistent outbound activity levels aligned with performance expectations.
- Track follow-up cadence and engagement history to ensure no opportunity is missed.
- Collaborate with sales leadership to refine messaging, targeting, and qualification standards.
- Qualifications:
- Bachelors degree (recommended, but not required), or equivalent professional experience in
- sales, marketing, or customer engagement.
- 1–3 years of experience in a sales, inside sales, or call center role (medical device or technology
- sales preferred).
- Strong communication and interpersonal skills with the ability to connect quickly and build
- rapport.
- Self-motivated, goal-oriented, and resilient under pressure.
- Excellent organization and time-management skills.
- Experience with Salesforce CRM or similar platforms preferred.
- Passion for the aesthetics industry and eagerness to learn advanced technology and consultative
- selling methods.
- Position Impact
- The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations,
- identifying qualified opportunities, and fueling growth across the region. This role requires persistence,
- energy, and professionalism to ensure every potential customer has an outstanding first impression of
- the brand.
comprehensive benefits package focused on health, financial wellness, and work-life balance. Key offerings for employees include robust health (medical, dental, vision), 401(k) plans, paid time off, and parental leave.