Job Description
Job Description
DEPARTMENT: Frontline SalesTITLE: Frontline Sales Representative
CATEGORY: Non-Exempt
REPORTS TO: SVP Sales
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
JOB DESCRIPTION SUMMARY:
The Sales Representative will be responsible for presenting and selling vacation ownership to clients and following up with all new owners.
RESPONSIBILITIES:
- Maximizing sales revenue and VPG for Spinnaker Resorts
- Responsible for the closing of full down and pending deals with a target a 20% close rate
- Participate with Team building functions with the sales management
- Implementation and execution of Corporate policies and procedures as required
- Focus on specific inventory and product for sales purposes as directed by Sales Management
- Participate in weekly meetings and training as required with Sales teams
- Represent the company in a Positive and Professional manner
REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS:
- High School Diploma/GED required.
- Vacation Ownership Sales and/or Hospitality Experience Preferred.
- Knowledge of timeshare industry.
- Knowledgeable and competent in completing paperwork pertaining to vacation ownership properties.
- Knowledge of and skilled in negotiation and sales techniques.
- Basic working knowledge of RCI, I.C.E Gallery and II products & services.
- Ability to exude confidence, while being professional and courteous.
- Ability to communicate effectively in a professional manner using tact, patience and courtesy; both verbally and in writing.
- Ability to establish and maintain effective working relationships with peers, employees, and management.
- Ability to provide strong attention to detail and problem solve.
- Ability to deal with guests and owners in an expedient and professional manner, especially in difficult or stressful situations.
- Ability to exhibit a positive attitude and thrive in a fast-paced environment under pressure of deadlines.
- Ability to work independently as well as with other team members.
- Ability to multi-task using excellent organizational and planning skills.
- Ability to set goals and objectives.
- Ability to listen, comprehend, interpret, and apply directives
OPTIONAL SKILLS A PLUS:
- Knowledge of Spinnaker Resorts
WORKING CONDITIONS AND ENVIRONMENT
Physical Demands:
Primary functions require sufficient physical ability and mobility; to walk, stand, sit, speak, and hear; to walk up and down steps frequently; use hands and fingers to feel; to reach with hands and arms; stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; specific vision abilities required by this job include close vision and the ability to adjust and focus; to travel to other locations using private transportation; and to verbally communicate information.
Working Conditions:
Work schedule includes day, weekend and holiday hours
Evening hours and occasional overtime may be required based on business demands
Environment:
Work is performed primarily in a fast-paced environment. The noise level in the work environment is usually mild to moderate, and occasionally loud. While performing the duties of this position, the employee may spend extended amounts of time both inside and out and may be exposed the weather conditions prevailing at the time.
BENEFITS (if eligible)
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- Employee Wellness Programs
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)