Job Description
Job DescriptionSalary: $65,000 -$70,000
Operations Analyst
Job Description:
Operations Analyst is responsible for identifying and documenting business requirements serving in a liaison role between customer service, product, and systems in support of Client service delivery.
Primary Responsibilities:
Lead support in operations forFinancial Services and Customer Supportserving as a liaison between all parties in supporting the business operations.
Build strongRelationshipswith key contacts at client locations, empowered to maintain 100% client satisfaction.
Investigate standard and non-standard requests and problems to service clients and service vendors or providers. Identify trends and root cause of issues reporting these to Operations Director driving process improvement.
Additional responsibilities include:
- Solid understanding of systems and Client requirements to ensure great service delivery.
- Participate in User Acceptance Testing (UAT) for multiple applications for various functions
- Testing of system requirements and enhancements or fixes.
- Collaborate with others to define customer requirements, checking for quality and identifying areas for improvement
- Assist with implementations of new clients and new system or process functionality.
- Ensure product and process documentation is accurate and complete.
- Understand quality metrics and work to ensure those are being met.
- Problem solving, ability to review and identify issues, mitigate risks, prioritize your work load and work on ad hoc projects as assigned
- Logging and tracking defects or issues to closure
- Highly organized and ability to work in a fast-paced environment
Requirements and Qualifications:
- High school/GED is required; Bachelors degree is preferred
- Experience in a customer service environment preferred
- 2+ years of Analytical and Accounting background preferred
- Microsoft Excel: Design macros, developing and producing reports
- Strong accounting and finance background and experience
Work Location/Schedule: On site in Minneapolis-based office. Monday-Friday day shift