Social Services Supervisor

Job Description

Job Description

Title: Social Services Supervisor

Location: O'Hare International Airport - Terminal 2, upper level, 10000 West O'Hare, PO Box 66019, Chicago, IL 60666

Schedule: Part Time, On-Site Monday: 8am-2pm or 3-9pm, Tuesday: 8am-2pm or 3-9pm, Friday: 8am-2pm or 10am-4pm, Saturday: 10am-5:00pm flexible

Summary:

Join a mission that matters.

Travelers Aid Chicago is looking for a Social Services Supervisor who’s ready to lead with purpose and compassion. In this role, you’ll guide the day-to-day operations of a team committed to supporting individuals and families in transition at one of the busiest transportation hubs in the country. You won’t just supervise, you’ll empower. You’ll coach volunteers, provide hands-on support to participants in need, and work closely with our Program Manager and Volunteer Management to ensure every interaction reflects our values of dignity, respect, and service.

If you're driven to lead, ready to make a direct impact, and eager to be part of something bigger than yourself, we want you on our team. Help us keep Chicago moving forward, one person at a time.

Why Join Us?

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Providing flexibility and work-life balance.
• Participate in professional development opportunities to enhance your skills and expertise.

Benefits:

You are eligible for medical, dental and vision benefits you are a part-time or full-time employee who regularly works 20 hours per week or more and are on the permanent payroll of Heartland Human Care Services. You may also enroll eligible dependents in your benefits. Eligible dependents include:

• Your legal spouse or civil union partner as defined by the state of Illinois or domestic partner
• Children, who are biological, adopted, or children who became dependent children of the employee due to marriage
• Eligible child(ren) up to age 26

Essential Functions:

Duties & Responsibilities

• Provides direct services for appropriately referred participants, cases, Protective Travel Service (PTS) and/or projects.
• Supervises the case/treatment plan, referrals, follow-up schedule and advocacy needs, etc. for participants/cases of the program.
• Administers non-personnel financial transactions (e.g. participant support) within established parameters.
• Remains current in the field of service provided by the program through self-initiated avenues, as approved by higher level of management.
• Maintains quality service delivery and programming-including: Maintains and updates policies and procedures related to contractual obligations, Heartland Human Care Services Philosophy of care and industry best practice.

Program & People Management:

• Monitors office coverage and productivity.
• Supervises volunteers in accord with established policies/procedures.
• Develops and maintains professional relationships with appropriate groups/organizations etc., as approved by higher level of management.
• Provides training to assigned volunteers in appropriate facets of the position

Relationship Management:

• Facilitates cooperation between volunteers, staff, and others, including the airport community.
• Participates in O’Hare Service Meetings, Team Meetings, and other internal and external meetings as applicable.
• Conducts outreach and training with community partners and stakeholders as needed.

Metric Management:

• Submits required reports and documentation in a timely manner.
• Administers non-personnel financial transactions (e.g. participant support) within established parameters.
• Other duties as assigned.

Supervisory Responsibilities (if applicable):

• Travelers Aid Volunteers

Education and Experience:

• Bachelor’s degree required and two (2) years of relevant experience required
• One year of supervisory experience strongly preferred but not required.
• Bilingual strongly preferred but not required.

Certifications/Licenses:

• HHCS Background check required as well as initial and annual background check with City of Chicago’s Department of Aviation Badging office.
• Must stay O’Hare badge compliant at all times.

Knowledge/Skills/Abilities (K/S/A):

• Access to regular, dependable and timely transportation
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills.
• Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is not eligible for remote work. All hours will be worked in person unless approved by the Director.

Work Environment:

• The noise level in the work environment is usually moderate.
• Travelers Aid Chicago is located within Chicago O’Hare International Airport.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA,

VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.