Job Description
Job Description
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:
CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.
CORE VALUES
We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.
Summary of Functions
Responsible for greeting and assisting the guests of the Northern Quest Resort & Casino in accordance to AAA 4 Diamond /Forbes 4 Star standards.
Essential Duties and Responsibilities
• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort & Casino Policies and Procedures.
• Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
• Sincerely greets everyone at all times. Smiles, makes eye contact and verbally greets guests and co-workers from arrival to the property through departure.
• Exhibit a genuine sense of interest and concern for the guest.
• Assists guests getting in or out of automobile.
• Assists guests into and out of the hotel. Assists guest with luggage, parking arrangements and directional information within the resort and the local area.
• Escort and direct guests throughout the property.
• Provide prompt luggage service and orientation of the guest rooms.
• May be required to park and retrieve guest’s vehicles during shift.
• Follow procedures regarding the handling of keys and valet ticket distribution.
• Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned.
• Report accidents or injuries to management or security immediately.
• Works as a team with other associates to maintain the best service standards available.
• Report unsafe conditions and anticipate hazards constantly.
• Use proper interpersonal skills when dealing with customers and employees.
• Works to ensure “Special Requests” of guests are handled properly.
• Capably answer questions about the entire hotel. Up sells and suggests the use of the resort’s outlets and services.
• Share information with other departments to facilitate their successful performance.
• Assists with maintaining cleanliness of front entrance of hotel.
• Ensure guest confidentiality standards are followed.
• Responsible for maintaining a good attendance record.
• Ensure control/protection of company assets.
• Distributes information with current brochures, fliers and Resort information.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
Education
• High school diploma or general education degree (GED)
Experience
• Experience in a four star/four diamond hotel preferred.
Skills
• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Ability to drive both automatic and manual transmission vehicles.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to maintain effective working relationships with department head and employees.
• Excellent organizational, communication and interpersonal skills.
Other Requirements
• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Must have in possession a valid state driver’s license while on shift.
• Must be able to be insured by the company insurance carrier.
• Available and willing to work nights, weekends and holidays as required.
• Hepatitis A & B vaccinations are required as a condition of employment.
Physical Demands
• Requires the ability to lift and/or move objects weighing up to 50 pounds
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Constantly requires walking, standing, or moving about to accomplish tasks.
• Frequently requires standing and/or sitting for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.