Job Description
Job DescriptionTitle: Business Analyst II
Location: Remote
Duration: 12+ Months
Pay Range: $45/Hr to $50/Hr (DOE)
Overview
Our client’s Integrations Operations team is seeking a highly motivated Operations Specialist to support the development and execution of new products. This role offers the opportunity to deliver exceptional user experiences and operational excellence across a variety of evolving platforms, with flexibility to take on new assignments as business needs change.
Responsibilities:
Provide outstanding support to users across multiple AI-powered products.
Collaborate with cross-functional teams to improve operational workflows and systems.
Analyze information and identify opportunities for process improvement.
Adapt quickly to new contexts, requirements, and product features.
Handle sensitive information with professionalism and discretion.
Contribute to a collaborative team environment, including working with interns.
Support new product launches and take on new assignments as business needs evolve.
Top Required Skills:
Fluent in English with excellent grammar and writing skills.
Strong written and verbal communication, able to explain complex concepts clearly.
2-3 years’ experience in support, hospitality, operations, editorial QA, or virtual assistance (tech/customer service preferred).
Analytical thinker with strong problem-solving abilities.
Quick comprehension of complex information and adaptability to new contexts.
Passion for delivering exceptional customer experiences.
Strong organizational and time management skills.
Familiarity with customer service tools/software and ability to learn new technologies quickly.
Top Nice to Have Skills:
Experience in tech or customer service environments.
Experience in conflict resolution and managing difficult situations.
Creativity and innovation in finding solutions.
Experience collaborating with interns and diverse teams.
Critical Soft Skills:
Empathy and compassion in providing personalized support.
Discretion in handling sensitive information.
Adaptability and flexibility in a fast-paced environment.
Speed and efficiency in responding to requests and issues.
Collaborative spirit and supportive team player.
What Makes This Role Interesting:
Shape the user experience for new, AI-driven products at Meta.
Work in a dynamic, innovative environment focused on continuous improvement.
Influence operational processes and contribute to high-impact projects.
Flexibility to work on a variety of assignments as business needs evolve.
Who Might Be a Good Fit for This Role
An ops generalist with a customer-first mindset, strong analytical and communication skills, and a knack for adapting quickly to new challenges. Someone who thrives in fast-paced environments, collaborates well with diverse teams, and is passionate about driving quality improvements and delivering exceptional user experiences across evolving AI products.