Job Description
Job Description
Job Title: Sales Assistant
Position Overview:
At Berk International, our mission is to create a better buying experience for our customers. As a Sales Assistant, you'll play a vital role in supporting our sales team to ensure every customer interaction is seamless and positive. From day one, you'll be immersed in our customer-centric approach, learning the ins and outs of our industry while building strong relationships with clients.
If you’re passionate about making a difference and excited to help us create exceptional customer experiences, we want to hear from you. Apply today and embark on a journey to grow with us!
Key Responsibilities:
Pricing and Quoting:
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Prepare and manage pricing and quotes for customers using Microsoft Excel and HubSpot.
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Ensure accuracy and timeliness in pricing and quoting processes.
Customer Follow-Up:
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Utilize HubSpot and Microsoft Outlook to follow up with customers on quotes, samples, and other interactions.
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Maintain regular communication with customers to ensure their needs are met and to develop rapport.
Order Management:
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Reach out to customers to confirm orders and ensure they are in order pattern.
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Confirm inventory availability for customer orders when asked
Sample Management:
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Submit sample requests to the sample department for customer samples.
Customer Interaction:
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Handle customer inquiries and provide excellent customer service.
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Provide customer support from an inside sales perspective while building and maintaining relationships with customers.
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Answer and handle customer service phone calls promptly and professionally; takes accurate messages and arranges conference calls as needed.
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Coordinates calendars and schedules appointments, ensuring all parties are informed of and kept abreast of schedules.
Administrative Support:
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Provide administrative support to the sales team as needed.
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Maintain accurate customer notes and records in HubSpot.
Additional Duties:
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Exercise considerable judgment and discretion in handling sales-related inquiries, including verifying pricing, commission rates, and freight charges.
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Obtain freight quotes for shipping arrangements.
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Generate reports in HubSpot to analyze sales activities.
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Generate and edit spreadsheets, including formulas and formatting.
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Demonstrate a high level of professionalism in dealing with confidential and sensitive issues.
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Assist with special projects as assigned.
Qualifications:
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Minimum 5 years of customer service, sales, or sales support experience in a manufacturing or B2B sales office environment.
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Must be able to quickly learn and navigate technology (software, websites, etc.)
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Excellent computer skills in MS Office (Word, Excel, Outlook).
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Experience with HubSpot.
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Experience with SAGE 100, a plus.
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Be a self-starter and proactive.
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Proven ability to handle multiple projects and meet deadlines.
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Excellent verbal and written communication skills.
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Strong organizational, problem-solving, and analytical skills.
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Strong interpersonal skills with the ability to work effectively with individuals at all organizational levels.
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Creative, flexible, and innovative team player with the ability to work extra hours as needed.
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Assertive, reliable, hardworking with acute attention to detail.
Benefits:
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Opportunity to work in a dynamic and collaborative environment.
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Career growth and development opportunities.
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Bonus based on performance
** Job offer is contingent on a background check
Company DescriptionLocated in Boyertown, PA, Berk International is a leading manufacturer and converter of disposable wiping products found in industries across the globe. We are seeking enthusiastic, hard-working candidates with experience in a fast-paced manufacturing/production environment.
Click or copy and paste the link below to learn more!
https://www.youtube.com/watch?v=WpG3aA12W74&feature=youtu.be
Company Description
Located in Boyertown, PA, Berk International is a leading manufacturer and converter of disposable wiping products found in industries across the globe. We are seeking enthusiastic, hard-working candidates with experience in a fast-paced manufacturing/production environment.\r\n\r\nClick or copy and paste the link below to learn more! \r\nhttps://www.youtube.com/watch?v=WpG3aA12W74&feature=youtu.be