Director of Quality, Technology and Compliance

Job Description

Job Description

Lead Innovation. Empower Workforce. Drive Excellence.

Are you passionate about striving for excellence? Do you have experience using technology to improve the quality of products, services or business processes? MonmouthCares is seeking a dynamic, strategic, and hands-on leader to serve as our Director of Quality, Technology & Compliance - someone who thrives at the intersection of process excellence, data-driven decision-making, technology-enabled innovation, and compliance oversight.

Watch a short Q&A session with the Executive Director about this role and our vision for success: https://bit.ly/DirQTC

Why This Role Matters

In this role, you will lead how MonmouthCares measures and improves outcomes for the families we serve-using data and collaboration to turn insights into improvements. You'll ensure our technology infrastructure remains secure, efficient, and ready for the future, while upholding the highest standards of ethics, privacy, and compliance. You'll build a data-driven culture of learning and innovation, shaping agency-wide systems that empower our staff, strengthen our services, and create meaningful impact across the community.

What You'll Do

Lead Quality & Continuous Improvement

• Design and lead MonmouthCares' Quality Management System (QMS).
• Help the organization define and track KPIs, analyze performance data, and lead improvement projects.
• Coach staff in quality improvement methods and foster a culture of learning.
• Adapt Wraparound Fidelity Assessment Systems to measure and improve outcomes.

Compliance Oversight

• Serve as MonmouthCares' Corporate Compliance Officer, ensuring policy adherence and risk mitigation.
• Develop and manage compliance programs to meet HIPAA, Federal Deficit Reduction Act, and DCF-CSOC standards.
• Lead internal audits, investigations, and reporting while maintaining readiness for external reviews.
• Facilitate compliance Board Committee on goal setting and partner with state and federal stakeholders.

Technology Leadership

• Oversee all agency technology systems (networks, telecommunications, hosted applications, EHR, SharePoint, Power BI, cybersecurity).
• Partner with vendors to ensure systems are secure, efficient, compliant and aligned with agency goals.
• Develop a technology roadmap and explore emerging tools - including AI - to strengthen care management and productivity.
• Ensure staff training in cybersecurity and optimal use of digital tools.

Leadership & Staff Development

• Supervise a team of three (3) across quality, systems, and data functions.
• Build organizational capacity for systems thinking, process improvement, and cross-functional collaboration.
• Foster a culture of accountability, innovation, and continuous learning.
• Champion MonmouthCares' Wraparound values of family voice, strength-based planning, and cultural humility.

Who We're Looking For

An experienced, innovative, process-oriented leader with a successful track record of bringing expertise in quality improvement, technology management, and compliance oversight. The ideal candidate is a systems thinker who connects big-picture strategy to measurable outcomes and is hands-on with data- comfortable building dashboards, defining KPIs, and turning numbers into insights. They are a change agent who inspires teams to embrace innovation and quality, skilled in managing vendors and technology solutions, and a natural bridge-builder who engages staff, leadership, and partners with clarity, collaboration, and purpose.

Qualifications:

• Bachelor's degree (Master's preferred) in science, technology, business, or related field.
• 5+ years' leadership experience in quality management and improvement, ideally in a mission-driven or human services organization.
• Experience with compliance programs and frameworks (HIPAA, Federal Deficit, Reduction Act of 2005, and/or Center for Medicare & Medicare Services Payment Error Rate Measurement, etc.).
• Experience managing technology infrastructure in a 100+ person organization with various technology vendors.
• Demonstrated success leading technology-driven organizational change projects.
• Strong people leadership skills - you know how to coach, collaborate, and inspire
• Experience with Microsoft 365 (SharePoint, Power BI, Teams), EHR systems, or methodologies like Lean, Six Sigma, or Agile will help you hit the ground running.

Why Join Us?

This is not a systems maintenance role-it's a transformational leadership opportunity. You'll shape how MonmouthCares uses data, technology, and quality systems to empower staff, improve outcomes, and ensure we deliver the highest standard of care to families.

Compensation & Benefits

• Salary: $100,000-$120,000 (commensurate with experience)
• 401K with company match
• Comprehensive health benefits (medical (employer covers deductible!), dental, vision, EAP, tuition assistance)
• Generous paid time off: starting with 3 weeks vacation + 12 holidays, with carryover
• Professional development opportunities, including potential training at the National Wraparound Institute
• Collaborative, mission-driven environment with peers across 15 CMOs in NJ

MonmouthCares is a non-profit Care Management Organization (CMO) in Monmouth County, NJ. We are funded by the Department of Children and Families and proud to partner with families, providers, and community organizations to help youth with complex needs succeed at home, in school, and in the community. Our work is grounded in Wraparound values: collaboration, family voice, strength-based planning, and cultural humility.

MonmouthCares is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MonmouthCares is an equal opportunity employer. We offer a competitive salary, excellent benefits, and strive to provide a positive and supportive work environment.