Job Description
Job DescriptionTRC is seeking a skilled Service Technician to support device testing, repair, and configuration for a tech-focused client in Norcross, GA. Shift: 8:30am - 5:30pmPay rate: $17/hr Position Overview:This hands-on role plays a key part in maintaining service quality, minimizing downtime, and supporting efficient device processing. Essential Job Duties & Responsibilities:
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Identify issues with computers, laptops, and other related hardware, including problems with performance, software malfunctions, and hardware failures.
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Repair or replace malfunctioning components, such as hard drives, memory, screens, and power supplies. Perform hardware upgrades, including adding RAM or upgrading processors.
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Install, configure, and update operating systems, drivers, and applications. Resolve software-related issues and ensure that devices are running smoothly.
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Inspect devices for damage or defects upon receipt to ensure that all incoming units are assessed for any issues before repairs begin.
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Document repair issues and communicate with Project Leads.
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Provide troubleshooting support for customers and end-users experiencing technical issues after device repairs.
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Repackage and label repaired devices for shipping.
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Support continuous improvement initiatives and follow process guidelines.
Qualifications & Requirements:
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Previous experience in electronics repair or IT support preferred.
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Comfortable working with handheld devices, hardware, and software.
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Strong attention to detail and ability to follow technical procedures.
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Effective communication and teamwork skills.
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Soldering experience is a plus.
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High school diploma or equivalent; technical certification a bonus.
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Must be able to sit or stand for extended periods.
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Ability to handle small parts and tools with precision.
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Capable of lifting up to 30 lbs. as needed.
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Comfortable working in a technology repair environment.
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Must adhere to safety and operational protocols.