Job Description
Job DescriptionWe are looking for a Customer Service Representative to support a nonprofit organization in Brooklyn, New York through an ongoing Contract position. This role focuses on delivering responsive assistance, handling inquiries with professionalism, and helping create a positive experience for the community served by the organization. The ideal candidate is organized, approachable, and comfortable using Microsoft Office to manage daily tasks efficiently.
Responsibilities:
• Respond to customer questions and service requests by phone, email, or in person with professionalism and care.
• Provide clear and accurate information about programs, services, and next steps to ensure a smooth customer experience.
• Document interactions, updates, and follow-up actions in internal records with attention to detail.
• Coordinate with internal team members to resolve issues, escalate concerns, and maintain timely service.
• Prepare routine correspondence, reports, and service-related documents using Microsoft Office applications.
• Track open inquiries and follow through to completion to ensure customer needs are addressed promptly.• Prior experience in a customer service or client-facing support role.
• Proficiency with Microsoft Office, including Word, Outlook, and Excel.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Detail-oriented demeanor and commitment to providing courteous service.