Job Description
Title: Collector - Customer Service
Schedule: Hybrid - 2 days remote, 3 days onsite
Location: Hales Corner, WI
Salary: $19 - $20 hourly
Duration: 6 Months with potential extension
Key Responsibilities:
- Conduct daily outbound calls to delinquent loan customers using an auto-dialer or manual dialing to resolve outstanding balances.
- Handle inbound calls by addressing collection-related inquiries or routing customers to appropriate departments as needed.
- Accurately document all customer interactions, account updates, and resolutions in the system to maintain complete records.
- Ensure all collection activities adhere to department policies and regulatory compliance standards.
- Achieve departmental performance goals by maximizing successful customer contact and resolving delinquency issues efficiently to mitigate bank risk.
Basic Requirements:
- High school diploma or equivalent required
- Strong verbal communication and customer service skills
- Ability to handle difficult conversations professionally and empathetically
- Basic computer proficiency and ability to navigate multiple systems
- Strong attention to detail and organizational skills
- Ability to multitask and work in a fast-paced, goal-oriented environment
- Reliable attendance and adherence to assigned schedule
- Willingness to complete background check and fingerprinting as part of onboarding
Benefits Disclosure:
• “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”