Job Description
Job Description
About Prov:
Founded in 2004, Prov was established with the mission to make reliable testing solutions accessible to everyone. More than 18 years later, we continue to deliver innovative and user-friendly exam services to administrators and candidates across a wide range of industries.
Each year, Prov supports hundreds of thousands of individuals as they pursue professional licensing. As part of this process, our Proctors and Onboarding Agents play a crucial role in guiding candidates through remote exams taken from home, work, or other secure locations.
Position Overview: Customer Service Advocate Location: In-office (Sandy, Utah) Schedule: Monday to Friday, 6:00 AM - 2:30 PM MT Employment Type: Full-time Pay: $17.00 - $19.00/hour Expected Hours: 40 hours/week
Key Responsibilities:
- Deliver exceptional customer service and support to candidates
- Troubleshoot minor technical issues and assist candidates as needed
- Answer inbound calls & chats, and provide clear helpful information to test takers
- Any duties or tasks assigned by the supervisor
Qualifications:
Minimum Requirements:
- Proficient with computers and able to resolve minor tech issues
- Strong verbal and written communication skills
- Reliable, detail-oriented, and adaptable
- Eager to learn and grow
Preferred Qualifications:
- Prior experience in customer service
Benefits:
- 401(k) with employer match
- Paid holidays and PTO
- Medical, Dental, and Life Insurance
- Supplemental Life Insurance options
- Paid training and ongoing support
Work Environment: This is a fully in-person position based in our Sandy, UT office.
Relocation: Candidates must be able to relocate to Sandy, UT 84070 prior to starting.
EEO Statement: Prov Exam is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status under applicable law.