Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team on a contract basis in Tustin, California. In this role, you will be the first point of contact for customers, ensuring their inquiries are addressed promptly and efficiently. Successful candidates will demonstrate strong communication skills and a commitment to delivering exceptional service.
Responsibilities:
• Handle incoming customer calls with professionalism, addressing inquiries and resolving issues effectively.
• Process and manage customer orders accurately using internal systems.
• Provide clear and concise information about products and services to customers.
• Collaborate with team members to ensure customer satisfaction and seamless service delivery.
• Document customer interactions and maintain detailed records for future reference.
• Assist with outbound calls as needed to follow up on customer concerns or inquiries.
• Identify and escalate complex issues to the appropriate department for resolution.
• Stay updated on company policies, procedures, and product offerings to provide accurate information.• Previous experience in a customer service or call center role is required.
• Proficiency in handling inbound and outbound calls professionally.
• Strong skills in order entry and maintaining attention to detail.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Familiarity with computer systems and customer management tools.
• Problem-solving skills and the ability to think critically under pressure.