Enterprise Resources Planning Manager

Job Description

The Enterprise Resource Planning (ERP) Manager supports the responsive and efficient operations of Administrative Information Systems (AIS). The ERP Manager works under the general direction of the Director of AIS and will work with the team to fulfill user requests in a timely manner with a high degree of quality. The ERP Manager will evaluate user requests and assign departmental resources appropriately. The position will also provide end-user support and work with the ERP trainer to help facilitate training. The ERP Manager will lead internal AIS meetings and functional area meetings.

Essential Role Responsibilities

• Documentation & Governance: Own AIS documentation, policies, SOPs, and the knowledge base, ensuring all governance aligns with Federal and Maryland record retention laws (NARA, EEOC, etc.).
• Team Leadership: Supervise, mentor, and manage the AIS team of programmers and analysts.
• System Management: Monitor system health, manage upgrades, communicate outages, and drive stability improvements with vendors. Experience in a Higher Education environment and hands-on experience with a higher education ERP.
• Project & Support Oversight: Lead important enterprise resource planning (ERP) projects; triage, assign, and track service requests; and manage resolution of complex system issues.
• Security & Auditing: Serve as the primary liaison to the Information Security team. Handle audit responses, develop risk mitigations, enforce security standards, and audit security access for AIS systems.
• Vendor & Licensing Management: Manage ERP licensing, renewals, contracts, and overall vendor relationships to ensure compliance with service agreements and security standards.
• Performance Monitoring: Conduct Quality Assurance (QA) testing, verify system upgrades, and develop/monitor Key Performance Indicators (KPIs) to guide business decisions.
• Perform other duties as assigned.

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  Experience Required

  • Bachelor’s Degree in Information Technology, Communication, or related field.
  • 5+ years of IT experience managing people and projects, with 3–5 years managing a higher education ERP system.
  • Experience with a Higher Education ERP such as Colleague, Banner, Workday, PeopleSoft, or Jenzabar is required.
  • Strong command of Microsoft Office (Word, Excel, PowerPoint).
  • Detail oriented, independent, and highly organized.
  • Excellent communicator with solid interpersonal, research, and analytical skills.
  • Able to maintain strict confidentiality and demonstrate reliable attendance.