Job Description
Job Description
Overview
Under the direction of the Vice President of Food and Beverage, the Manager of Sales & Catering sells, plans and directs the overall Banquets operations, including all related management functions to ensure a positive guest experience; acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews and analyzes reports.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Hotel & Casino Sacramento at Fire Mountain’s departmental policies and procedures.
- Organize and sell event space, coordinate events and decor for the property and guests, both internal and external.
- Lead the Banquet team, ensure that all payroll, schedules and reports are completed in a timely manner.
- Leads by example, creating an environment focused on hospitality, service, and product quality.
- Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
- Implements and conducts orientation, training classes and evaluation programs.
- Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
- Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, Forecast Meetings, F & B Meetings and Pre-Convention Meetings.
- Collaborates with Food & Beverage in designing, planning and pricing of all menus.
- Ensures guest service according to established standard of quality.
- Implements merchandising techniques, keeps departmental labor cost on an acceptable level.
- Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
- Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
- Continuously maintain visibility to Team Members and guests while checking on events to insure that all is running smoothly and as expected.
- Order supplies, linens, uniforms, and outside purchases.
- Prepare and adhere to monthly budget and monthly payroll forecast.
- Review weekly forecast and prepare for scheduling.
- Advises staff of and adheres to established hotel policies, food and beverage policies, labor regulations and liquor laws.
- Promotes positive public/employee relations at all times.
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
- Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Monitors P&L statements to ensure objectives are met, and recommends corrective actions as required. Ensures strong fiscal responsibility is demonstrated by staff.
- Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success and takes corrective action as necessary.
- Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
- Recommends to senior management operational enhancements that support initiatives and promote excellence.
- Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
- Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
- Responsible for cleaning and sanitizing work and public spaces.
- Perform other duties as assigned.
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- Bachelor's degree in Restaurant Management or Hospitality as well as five (5) to ten (10) years of management experience in a food and beverage area, including but not limited to Catering, Banquets and Volume restaurants or an equivalent combination of education and experience.
- Diverse business experience with significant administrative responsibilities in a major corporation with multiple units.
- Minimum ten (10) years Food & Beverage experience, with minimum five (5) years in management capacity.
- Minimum three (3) years resort hotel experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
KNOWLEDGE OF:
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Strong communication and interpersonal skills to effectively communicate with guests, team members, all levels of management and other departments.
- Thorough understand of and ability to drive P&L strength and institute and maintain appropriate programs to effect positive financial results and budgetary procedures.
- Well-developed, tactful problem solving skills with the ability to apply ingenuity and creativity towards a resolution.
ABILITY TO:
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Proven ability to direct, motivate and develop staff.
- Ability to lead and mentor team to meet objectives.
- Adaptable to departmental strategic plans in order to achieve organizational goals.
WORK ENVIRONMENT:
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.