Job Description
Job Description
Job Summary
We are seeking a Customer Service Representative for a 5-month contract opportunity in Parma, ID, with possible extensions. This role is ideal for a customer-focused professional with strong order management experience, excellent communication skills, and the ability to coordinate across multiple internal teams.
As a Customer Service Representative, you will support the full order lifecycle, maintain accurate customer account information, and help ensure customers receive timely updates related to orders, inventory, shipping, and delivery. This is a strong opportunity to join a collaborative, team-oriented environment with supportive leadership, structured weekday hours, and a hybrid work schedule that offers a balance of onsite teamwork and remote flexibility.
The ideal candidate will bring proven customer service or order processing experience, strong attention to detail, and the ability to solve problems quickly while maintaining a high level of professionalism and customer satisfaction.
Key Responsibilities
- Process customer orders from entry through completion, ensuring accuracy and timely follow-up.
- Enter, update, and maintain order details and customer account information in company systems.
- Communicate with customers regarding order status, inventory availability, shipping timelines, delivery updates, complaints, and claims.
- Partner with Sales, Supply Chain, Finance, and Logistics teams to resolve order issues and support smooth fulfillment.
- Assist with invoicing, order documentation, customer master data maintenance, and related administrative support.
- Provide professional support to Sales and Account Managers while helping maintain a positive customer experience.
Compensation and Benefits
- Pay: $23.00 per hour.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Work Type: Hybrid, with 3 days onsite and 2 days remote.
- Location: Parma, ID.
- Duration: 5-month contract with possible extensions.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.