Job Description
Job Description
Mission of the Role
Communicates with customers via phone, fax or email to process orders and requests. Works in a team environment to support outside sales teams. This role is in Concord, NC office.
Education/Experience
Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired. Education and/or experience requirements may be waived at management discretion.
Customer Service Accountabilities
· Communicates with customers via phone and email to process orders, returns and handle general questions and complaints.
· Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules.
· Research and find solutions to customer problems.
· Prepares quotations and coordinates the details for the sales teams.
· Prepares all information on new customer for input into customer database.
· Develops and maintains relationships with suppliers as necessary.
· Solicits sale of new products and services.
· Schedules appointments for outside sales staff.
· Receives inbound calls and converts into additional opportunities.
· Serves as a supplier delegate.
· Tracks stock levels of customer specific inventory.
· Attends and participates in weekly team funnel meetings.
· Other miscellaneous duties as assigned by supervisor.
· Follows all quality processes and procedures as established by The Hartfiel Company.
· Operates within the intended framework of The Hartfiel Company’s mission, values, and vision statements.
· Work hours are structured in that the representative must be available to clients during the normal course of business.
· The nature of work is office clerical. Sitting / Standing utilizing phone, computer, and office products. Maximum of 10 lbs lifting infrequently.