Job Description
Job Description
About Us
At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.
From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.
Position Overview
The Call Center Representative handles inbound and outbound customer interactions, providing support, resolving inquiries, and ensuring a professional and efficient customer experience.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries
- Make outbound calls for follow-ups, surveys, or outreach
- Provide accurate information about products, services, or promotions
- Resolve customer concerns or escalate issues when necessary
- Document all customer interactions and updates in the system
- Follow communication scripts, procedures, and service standards
Qualifications
- Strong verbal communication and active listening skills
- Customer-focused mindset and problem-solving abilities
- Ability to remain calm and professional under pressure
- Basic computer and data entry skills
- Strong organizational and multitasking abilities
- Ability to work in a team-oriented environment