Customer Service/Order Entry Representative

Job Description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service/Order Entry Representative to join their client's team in Pasadena, CA. This is a full-time, temp-to-hire opportunity for an individual who thrives in a fast-paced environment and is passionate about providing excellent customer service. The role offers competitive pay ranging from $22 to $24 per hour.

Responsibilities

• Accurately enter customer orders into the system.
• Respond to customer inquiries via phone and email.
• Resolve order-related issues and ensure timely follow-up.
• Collaborate with internal departments to ensure order accuracy and fulfillment.
• Maintain records and documentation related to customer orders.
• Ensure all customer interactions align with the company's standards and policies.
• Provide feedback on customer interactions to help improve the overall customer service process.
  
  

Qualifications

• Prior experience in order entry and customer service (required).
• Strong communication and interpersonal skills.
• High attention to detail and accuracy.
• Proficiency with data entry and basic computer systems.
• Ability to work independently and as part of a team.
  
  

Required Work Hours

The work schedule is full-time, Monday through Friday.

Location

This position is based in Pasadena, CA.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.