Job Description
Job Description
GENERAL JOB INFORMATION
JOB TITLE: SERVICE BASE TECHNICIAN
DEPARTMENT / UNIT: TECHNICAL SERVICES
IMMEDIATE SUPERVISOR: SERVICE TECHNICIANS SUPERVISOR
CLASSIFICATION: NON-EXEMPT
JOB NATURE
Assist Biomedical Service Technicians and the Supervisor in installation, service, and repair tasks of equipment with the objective of providing the highest quality service to our clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform diagnostics, repairs, and preventive maintenance on laboratory equipment requiring a low or basic level of complexity.
- Assist Biomedical Service Technicians and the Supervisor in the installation and repair of equipment.
- Calibrate and certify equipment of low complexity.
- Communicate with clients to obtain information about the equipment issue.
- Prepare and submit to the immediate supervisor a daily report on diagnostics and services performed.
- Deliver the completed service sheet (ISO) upon completion of each service.
- Continuously study and read equipment manuals with the goal of training and developing knowledge of the equipment.
- Participate in required trainings, take notes, study the material, and achieve the required level of mastery to provide the expected quality of service.
- Ensure that interactions with clients are always professional, courteous, and helpful.
- Consistently comply with the quality, time, response, and execution standards established by the department.
- Consistently comply with decontamination procedures for equipment received in the work area and follow health and safety guidelines and procedures.
- Transport equipment to and from the Warehouse, Technical Services, showrooms, conference rooms, training rooms, and other locations, as required.
- Actively contribute to the maintenance of the company’s mission and achievement of its vision; exemplify through performance and conduct the philosophy of the efficiency culture, Bionuclear’s values, and the principles of delivering the highest quality internal and external customer service.
INCIDENTAL DUTIES AND RESPONSIBILITIES
- Complete requisitions indicating parts and tools needed for service. Dispatch them if necessary.
- Keep the repair workshop area organized.
- Stay informed about changes and updates to all equipment distributed by the company.
- Attend meetings, training activities, professional development sessions, conventions, and workshops, as required.
- Perform equipment installation and removal tasks inside and outside company facilities for meetings, trainings, and conventions, as assigned.
- Perform other tasks as necessary.
ACADEMIC PREPARATION
- Bachelor’s Degree in Computer Science, Information Systems, or related field, or
- Associate’s Degree in Biomedical Equipment Repair or equivalent.
PROFESSIONAL EXPERIENCE
- Minimum of one (1) year of customer service experience and at least 120 hours of practice performing tasks similar to those of the Biomedical Service Base Technician.
OTHER REQUIREMENTS
- Valid driver’s license and passport.
JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes Required to Perform the Job
Strong command of:
- Microsoft Windows applications: Word, Excel, PowerPoint, Outlook
- Excellent verbal and written communication skills in English and Spanish
- Ability to interact with individuals at all organizational levels
- Ability to identify and set priorities
- Ability to detect errors or omissions
- Excellent customer service skills and professional demeanor
- Ability to work in a team environment
- Ability to work under pressure
- Availability to work holidays, weekends, irregular schedules, and overtime
- Availability to travel within and outside of Puerto Rico
- Ability to handle multiple tasks simultaneously and achieve expected results
- Capacity to complete tasks and goals with minimal supervision
- Good emotional management and excellent interpersonal relations
DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added, or existing ones may be modified, as determined by the company.
“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
"EEO/Affirmative Action for Veterans/Workers with Disabilities”