Job Description
Job Description
At Chili Peppers Collectibles, our success lies in our commitment to excellence, integrity, and respect. We take pride in delivering an exceptional experience to our customers and rely on the talent, passion, and commitment of our employees to make it happen. We are looking for detail-oriented, proactive team members who are eager to grow with us and contribute to the continued success and advancement of our company. The Customer Service Resolutions Associate supports the team by working to resolve customer complaints professionally and effectively.
Essential Responsibilities
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Responds promptly to customer inquiries, complaints, and issues through various channels (phone, email, chat, social media).
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Investigates and diagnoses customer concerns to find appropriate solutions or escalate issues when necessary.
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Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
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Maintains detailed and accurate records of customer interactions, issues, and actions taken in CRM systems.
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Additional Duties as assigned.
Qualifications:
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High School Diploma or GED
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Computer Proficiency including Google Suite and Microsoft Excel
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Preferred: Knowledge of functions and scripts within data sheets
Skills & Competencies:
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Strong work ethic
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Excellent attention to detail
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Proficient in Data Entry
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Strong organizational, problem-solving, and analytical skills; able and motivated to manage priorities and workflow
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Ability to focus on repetitive tasks
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Ability to work independently and as a member of various teams
Physical Demands and Work Environment:
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It may involve close vision, color vision, depth perception, and focus adjustment.
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Must be able to communicate effectively in the primary language(s) used in the workplace
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Must be able to pass a background check and substance screening
What We Offer Our Employees:
A great benefits package includes comprehensive health, vision, and dental insurance, paid holidays, 401K matching, a PTO accrual rate based on years of service, bonus and overtime pay, and more. Salary is commensurate with experience. We are an equal opportunity employer and are military-friendly.