Job Description
Job DescriptionDescription:
Sharetec is looking for an Integrated Services Specialist to join our team!
At Sharetec, we believe in a people-first business. We have the opportunity to make millions of people’s lives easier by developing innovative SaaS solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful core processing and digital banking technology, but they also count on us to be a caring and collaborative partner in their business.
As a key member of our Professional Services team, the Integrated Services Specialist will play a pivotal role in the successful implementation, seamless integration, and ongoing optimization of our cloud-based software platform for credit union clients. This position requires a strong blend of technical acumen and client relationship skills, ensuring an effective onboarding experience, streamlined system performance, and high client satisfaction.
This is a full-time, exempt position that can be based remotely or structured as a hybrid role for candidates in the Fort Wayne, IN area. Remote candidates must reside in one of the approved states listed below. The role requires company-paid travel of up to 50%. The starting salary range is $60,000–$70,000.
Essential duties and responsibilities will include:
Client Engagement:
- Engage with credit union clients to gather requirements, understand business processes, and assess integration needs.
- Collaborate with stakeholders to define project scopes, deliverables, and implementation timelines for software and service onboarding.
Implementation and Configuration:
- Lead the end-to-end SaaS deployment and integration process, including software installation, system configuration, data mapping, and customization based on client specifications.
- Conduct comprehensive functional and system testing to ensure platform integrity, data accuracy, and alignment with business needs.
Training and Knowledge Transfer
- Develop and deliver client-facing training sessions to empower users in adopting and utilizing our financial services technology effectively.
- Train and support internal team members on new service integrations, platform updates, and customer-facing enhancements.
- Develop and maintain a deep understanding of all Sharetec service offerings, including features, value propositions, and integration capabilities.
- Provide structured knowledge transfer to both clients and internal teams to ensure consistency and alignment across support and implementation.
Technical Support and Issue Resolution
- Serve as a technical liaison for client inquiries, file processing issues, API connections, and troubleshooting needs.
- Collaborate with Development, Support, and Product teams to triage and resolve integration-related technical challenges promptly and effectively.
Project Management
- Manage implementation timelines, project resources, and cross-functional collaboration to ensure successful and timely go-lives.
- Provide regular status updates and technical insights to clients and internal stakeholders throughout the client onboarding lifecycle.
Qualified candidates should have:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Familiarity with credit union operations, banking workflows, or financial institution experience.
- Strong project management skills with the ability to handle multiple projects and client implementations simultaneously.
- Excellent communication and interpersonal skills, especially in customer-facing technical roles.
- Analytical mindset with problem-solving and troubleshooting abilities.
- Understanding of common data formats and tools, including .CSV files, Linux environments, and Bash scripting (preferred).
- Experience working in a SaaS, cloud software, or B2B software implementation environment is a plus.
Why Sharetec:
Acquired by Evergreen Financial Services Group (EFTG) in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like baseball games, bowling, and virtual escape rooms.
Sharetec is an equal opportunity employer.
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.
Requirements: