Bilingual Customer Operations (Over the phone order processing)

Job Description

Job Description

Location: Pomona, CA
Schedule: Monday – Friday | 9:30 AM – 6:00 PM
Overtime + Some Saturdays Required
Pay: $18.00/hour (Weekly Pay)

About the Role
We’re looking for someone who can handle constant activity, manage phone calls, and keep customers moving efficiently. If you’re used to balancing phones, in-person interactions, and multiple tasks at once—this is a strong fit.

This is not a slow desk job. It’s a fast-paced, high-interaction role where you’ll support will call operations, assist customers, and keep orders accurate and moving.

What You’ll Be Doing

Customer & Phone Support:

• Handle incoming calls while assisting walk-in customers
• Answer questions, provide product information, and resolve issues quickly
• Deliver a professional, efficient customer experience at all times

Will Call & Order Coordination:

• Process will call orders and verify order accuracy
• Coordinate with warehouse staff to ensure timely product pickup
• Maintain organized documentation and records

Multitasking in a Fast-Paced Environment:

• Manage multiple priorities without slowing down operations
• Keep workflow moving during busy periods
• Adapt quickly to changing demands throughout the day

What We’re Looking For

• Fluent in English and Spanish (required)
• Experience in high-call-volume roles (call center, front desk, dispatch, retail, etc.)
• Strong multitasking skills—you can handle phones and in-person customers at the same time
• Comfortable working in a fast-paced, physically active environment
• Able to lift up to 50 lbs and stay on your feet throughout the shift
• Reliable, quick-thinking, and solution-oriented

Preferred Experience

• Customer service, retail, warehouse, or distribution background
• Cash handling / cashier experience
• Basic computer and phone system skills

Why This Role Works for the Right Person

• Constant activity—your day goes by fast
• Stable full-time hours + overtime opportunities
• Hands-on role with both customer service and operations
• Great fit for someone who performs well under pressure

If you’re someone who can stay organized, handle phones, and keep up when things get busy, apply today.

Company DescriptionPLEASE READ THE JOB DESCRIPTION THOROUGHLY BEFORE APPLYING. WE MUST SEE THE REQUIRED EXPERIENCED IN YOUR RESUME FOR CONSIDERATION. YOUR RESUME MUST ALIGN WITH THIS WORK BACKGROUND EXPERIENCE AND SYSTEMS.

Company Description

PLEASE READ THE JOB DESCRIPTION THOROUGHLY BEFORE APPLYING. WE MUST SEE THE REQUIRED EXPERIENCED IN YOUR RESUME FOR CONSIDERATION. YOUR RESUME MUST ALIGN WITH THIS WORK BACKGROUND EXPERIENCE AND SYSTEMS.