Field Service Representative

First Division Consulting

Camp Pendleton North, CA, USA

Published: 6/14/2022

Full Time

Job Description

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

We are seeking to hire an ACV-C NOTM Field Service Representative to support Program Manager Advanced Amphibious Assault (PM AAA). The FSR will provide advanced technical, operational, and training support for the ACV-C Network On-The-Move (NOTM) System, ensuring commanders and Marines maintain resilient, secure connectivity during exercises, deployments, and real-world missions.

The Field Service Representative (FSR) will serve as trusted advisors, trainers, and technical problem solvers – enabling Marines to become self-sufficient in the sustainment of NOTM systems while providing rapid Tier-2 troubleshooting and operational support when required. FSRs must be able to travel worldwide to support fielding events, exercises, training, and emergent mission requirements. Travel may include both CONUS and OCONUS assignments, ranging from 1–21 days in duration. Core support hours are aligned with the operational needs of the Marine Corps, generally between 0700–1700, Monday through Friday, excluding Federal holidays or base closure periods. FSRs must maintain flexibility to support after-hours, weekend, or exercise-driven requirements as directed by the Government to ensure mission success.

Work Location: Camp Pendelton, CA

Job Duties Include: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

· Provide fielding, post-fielding, and training support for ACV-C NOTM platforms at I MEF, II MEF, and III MEF

· Support New Equipment Training (NET) and sustainment training using approved materials; reinforce “Train-the-Trainer” methodology to enable long-term organic sustainment by the units

· Perform Tier-2 troubleshooting, LRU fault isolation, and replacement

· Provide over-the-shoulder, instructive support to Marines during troubleshooting and sustainment activities.

· Assist with exercise and test event support, ensuring system readiness, technical operation, and fault isolation during live events.

· Maintain and update system-level configuration and readiness data for all ACV-C NOTM systems at I MEF, II MEF, and III MEF.

· Interface with unit leadership, trainers, and operators to support integration, training, and sustainment of ACV-C NOTM systems.

· Ensure timely response to helpdesk tickets: within 8 hours for standard requests and within 4 hours for mission-critical issues

Requirements

Required Skills & Qualifications

· Strong background in network configuration, operation, and troubleshooting across SATCOM-based, expeditionary, and tactical networks.

· Experience with networking, radios, and satellite communications including system setup, integration, and fault isolation.

· Proficiency in troubleshooting cryptographic equipment and working with EKMS personnel.

· Ability to read and interpret technical drawings, schematics, and cable routing diagrams.

· Knowledge of Marine Corps maintenance processes, structure, and resources.

· Ability to train Marines in both classroom and field environments.

· Effective communication skills with senior Marines; must understand rank structure, roles, responsibilities, and USMC protocol.

· Familiarity with ACV-C NOTM Technical Data Package (TDP) and Common Hosting Environment tactical applications.

Highly Desired Experience

· Prior support to I MEF or other MEF-level C2 systems.

· Hands-on experience with ACV-C NOTM GCV

· Past role supporting tactical command and control systems in deployed or exercise environments.

Preferred Experience

· Six (6) years of general experience in expeditionary networking, SATCOM, and C2 systems.

· Security+ (required baseline), A+, or Network+ certifications.

· CCNA/CCNP certifications.

· Experience in tactical vehicle integration, including cable routing and installation.

· Prior service as a NOTM Operator and/or Network Administrator

· Experience supporting Marine Corps Systems Command or equivalent tactical C2 programs.

· Interpret and analyze complex networkdiagrams to identify device relationships, data flows, and connectivity requirements, ensuring accurate implementation, troubleshooting, and documentation of network infrastructure.

· Read and interpret wiring schematics to accurately install, configure, and troubleshoot network cabling systems, ensuring compliance with technical standards and organizational requirements.

· Understand and apply core networking concepts such as subnetting, switching, and routing in alignment with the OSI model, including configuration and troubleshooting of protocols like BGP, EIGRP, OSPF, and VLANs, to ensure efficient and reliable network performance.

· Understand and support satellite communications and modem-based networks, including configuration, monitoring, and troubleshooting of systems. Apply knowledge of RF fundamentals, bandwidth allocation, link budgeting, and various satellite feeds (KU, KA, X-band) to ensure secure, optimized, and reliable connectivity for voice, video, and data transmission.

Education and Experience:

· High School Diploma required; Associate’s or Bachelor’s preferred.

· Clearance Requirements: Must be eligible for a Common Access Card (CAC) and able to obtain/maintain a Secret clearance.

Travel Requirements: Ability and willingness to travel to Government Installations up to 25% of the time.

Benefits

Medical, dental, vision, life insurance, STD, LTD, holidays, PTO and 401(k) plan with company match.

First Division Consulting is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All fully qualified applicants will receive equal consideration for employment in accordance with all applicable federal, state, and/or local laws prohibiting discrimination by protected classes.