Job Description
Job Description
PURPOSE AND DESCRIPTION:
This position requires professional daily interface with customers requesting traininginformation, including course advisement, pricing, and scheduling of standard and custom classes. Thisposition will support the Training Department instructors, management, and internal sales for trainingrequests. Work is typically conducted via LMS, ERP, telephone, and emails, and requires reporting towork on a regularly scheduled basis.
ESSENTIAL FUNCTIONS:
· Course advisor of classes and dates for standard Academy training offerings
· Registration of students in standard product classes for customers, Integrators, and internal personnel into the Learning Management System (LMS) through emails, ticketing system, and phone calls
· Processing orders in Oracle, including quoting, purchase order and credit card processing, invoicing, credit application advisement
· Registration of eLearn for customers, Integrators and internal personnel by email, ticketing system, and phone calls
· Respond to customer, integrator and internal requests via email and voicemail within 24 hours
· Organize training materials required for various classes running at offices and customer sites
· Enter student attendance data in the LMS and provide training reports on request
· Distribute student promotional items to instructors and maintain inventory
· Interact with other regional training facilities and departments
· High degree of customer sensitivity and accuracy
· Reliable, consistent, and on-time attendance required daily
OTHER FUNCTIONS:
· Special Projects as required.
· Actively participate in the ongoing improvement process.
· Provide backup for other employees as circumstances require.
MINIMUM REQUIREMENTS:
SKILLS/KNOWLEDGE
· Excellent phone conversation and caller management skills
· Courteous, helpful, and professional demeanor
· Manage many tasks simultaneously
· Excellent organization skills
· Excellent written communication, typing and data entry skills
· Handle potentially frustrating situations with customers positively
· Efficient at using computerized business systems including Microsoft Office, Excel, Word
· Works effectively, cooperates, and collaborates with fellow employees
EXPERIENCE/EDUCATION
· Associate Degree in business or related field, or equivalent related work experience.
· Minimum two years customer service or technical work experience.
Company DescriptionBranex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.
Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.
Branex Group offers the following benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Paid time off
- 401(k)
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Company Description
Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.\r\n\r\nBranex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.\r\n\r\n\r\nBranex Group offers the following benefits:\r\n- Medical Insurance\r\n- Dental Insurance\r\n- Vision insurance\r\n- Paid time off\r\n- 401(k)\r\n\r\n This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.