Sr. Customer Service & Operations Manager

Job Description

Job Description

The Sr. Customer Service & Operations Manager is responsible for serving as the primary liaison between key OEM customers and our internal manufacturing teams for an Electronic Contract Manufacturing (ECM) company. This role combines customer account management with operation management to ensure on-time delivery, quality, performance, and overall customer satisfaction in a fast-paced electronics manufacturing environment. The ideal candidate is a proactive leader who understands electronics manufacturing operational needs and can balance customer expectations with production realities, driving performance and long-term partnerships.

Essential Duties and Responsibilities:

• Manage key customer accounts from RFQ through delivery.
• Lead contract reviews, forecasts, and order management.
• Coordinate with production, planning, purchasing, engineering, and quality teams.
• Oversee on-time delivery (OTD), backlog, and capacity alignment.
• Handle quality concerns and engineering change orders (ECOs).
• Lead and develop customer service/program management staff.
• The statements on this job description are intended to describe the general nature and level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may perform other duties as assigned.

Qualifications:

• Excellent leadership, communication, and problem-solving skills.
• Strong problem-solving and negotiating skills.
• Ability to communicate effectively with others at all levels of the organization.

Requirements:

• 5 year’s prior experience in electro-mechanical/contract manufacturing (PCBA preferred).
• Understanding of ERP/MRP systems, purchasing, and production planning.
• Knowledge of ISO 9001 and IPC standards preferred.
• Experience with Microsoft Office tools (Project, Word, PowerPoint, Excel, Visio, etc.).

Benefits:

• Health Insurance (Medical, Dental, Vision)
• Life Insurance, Short and Long-Term Disability
• Health Savings Account and Flexible Savings Account
• 401(k) Plan with Match
• Paid Time Off
• Holidays