Job Description
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Disability Insurance
Parental Leave
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
- Answering client phone calls and emails to assist with their needs.
- Process customer policy change requests and payments.
- Maintain client relationships by reviewing accounts annually.
- Provide on-going support to insurance clients as needed.
Requirements
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- A Property & Casualty license is preferred but will train good individual.
- Professional phone etiquette.