Job Description
Job Description
Job Title: Social Services Assistant (SSA) I
Reports to: Program Manager
Status: Non-exempt
Grade: A02
Salary: Dependent on Qualifications
Position Summary:
The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs.
Essential Duties & Responsibilities:
- Safely operate shuttle vehicles to transport passengers to and from designated locations.
- Assist passengers with boarding and exiting the shuttle.
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Supports the shelter team in the coordination of shelter services.
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Assists in and coordinates transportation if needed.
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Assists in directing new residents to their assigned spaces.
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Provides shelter residents with an orientation of the shelter facility.
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Maintains good rapport with residents to facilitate a safe and comfortable environment.
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Maintains accurate resident counts and files documentation.
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Communicates directly with supervisor, security personnel, and other staff.
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Performs once-a-day daily check-ins with residents.
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Monitors all spaces and conducts daily room and bed checks.
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Arrange room or dorm cleaning between clients and staff.
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Arranges linen exchange between clients and staff.
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Liaison for food delivery.
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Enforces resident policies and procedures.
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All other duties as assigned.
Qualifications:
To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred.
The requirements listed represent the knowledge, skills, and abilities required.
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Minimum: High School Diploma or GED.
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Practical experience working with people in customer service or a related field is required.
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A minimum of one (1) year of experience working with the unhoused population is preferred.
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Ability to communicate effectively orally and in writing in English.
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De-escalation, trauma-informed care, or similar training is highly desired.
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Must be able to maintain composure under difficult situations.
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Strong attention to detail.
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Strong organizational and multi-tasking ability.
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Ability to meet deadlines and prioritize competing demands.
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Data entry and file management experience.
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Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
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Maintain a clean and organized workspace.
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Reliable and a team player.
Other Requirements:
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Valid Driver’s License and reliable transportation.
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Ability to navigate stairs, ladders, ramps, and uneven terrain.
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Must become CPR/First Aid trained within 90 days of hire.
The responsibility of all Heading Home employees includes the following:
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Always represent and promote Heading Home positively and professionally.
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Maintain good attendance and punctuality.
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Attend all staff and agency meetings as required.
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Maintain professional boundaries with clients and staff.
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Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.
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This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.
8:30 AM - 4:30 PM