Job Description
Job DescriptionWe are looking for a Medical Receptionist to join our team in Santa Cruz, California. In this contract role, you will play a vital part in ensuring the smooth operation of our healthcare facility by managing front desk activities and providing exceptional service to patients and staff. If you are bilingual, highly organized, and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities:
• Greet patients and visitors warmly, ensuring a welcoming and organized environment.
• Schedule appointments and manage the calendar for medical staff efficiently.
• Handle incoming calls, emails, and messages while providing accurate information to inquiries.
• Maintain and update patient records using Microsoft Office and other software tools.
• Coordinate with healthcare professionals to ensure seamless communication and workflow.
• Process billing and insurance documentation with accuracy and attention to detail.
• Manage front desk supplies and ensure the area is organized and presentable.
• Address patient concerns and escalate issues to the appropriate personnel when necessary.
• Support administrative tasks, including data entry and document management.
• Uphold confidentiality and compliance with all healthcare regulations.• High school diploma or equivalent is required.
• Bilingual proficiency is mandatory.
• At least 1-2 years of experience in a receptionist or similar role, preferably in healthcare or hospitality.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in Office Suite, including Outlook, Excel, Word, and Adobe.
• Exceptional communication and interpersonal skills.
• Ability to maintain professionalism and adhere to business casual or scrubs attire.
• Knowledge of healthcare industry practices and patient confidentiality standards is a plus.