Operations Manager - Mitigation and Construction

Job Description

Job DescriptionBenefits:

• 401(k)
• Competitive salary
• Health insurance

SERVPRO's former Franchise of the Year, Team Wall is looking for our next great hero!

Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en

Are you a results-driven leader passionate about operations, people, and processes? Join SERVPRO Team Wall as our Operations Manager in our Hunt Valley, MD office!

The Operations Manager leads, motivates, and supports the mitigation and reconstruction divisions to ensure the success of SERVPRO Team Walls full-service model, revenue and profit growth, customer satisfaction, and staff development. They are responsible for overseeing and managing the production process in mitigation & reconstruction, ensuring that projects are completed efficiently, on time, and meeting the required quality standards. They play a crucial role in coordinating the various stages of production, from planning and scheduling to monitoring the workforce and managing resources.

What Youll Do:

• Lead daily mitigation operations and support reconstruction workflows
• Drive job conversion, labor efficiency, and gross profit performance
• Partner with leadership to execute strategic and operational goals
• Manage WIP meetings, resources, schedules, and production metrics
• Ensure process adherence, quality standards, and accurate job costing
• Coach, train, and develop Production Managers and field staff
• Oversee equipment, vehicles, warehouse operations, and maintenance
• Champion customer satisfaction and service excellence
• Travel for storm response when needed

What Were Looking For:

• A strong leader who can motivate teams and align them with company goals.
• Experience in operations or project management, preferably in restoration, construction, or related fields.
• Excellent communication, problem-solving, and decision-making skills.
• A proactive mindset and a passion for continuous improvement.

Why SERVPRO Team Wall?

• Be part of a fast-growing, people-focused company.
• Work in a collaborative and supportive environment.
• Opportunities for professional growth and leadership development.
  
  

Company Benefits:

• 401k +matching
• Medical/Dental/Vision
• Generous PTO policy