Admissions Coordinator

Job Description

Job Description

San Francisco Campus for Jewish Living:

Founded in 1871 as the Hebrew Home for Aged and Disabled and previously referred to as the “Jewish Home”, the San Francisco Campus for Jewish Living (SFCJL) has a long and storied history of providing high-quality care to the community’s most vulnerable older adults. Guided by the values and principles of the Jewish tradition, our mission is to enrich the lives of older adults from all faiths and backgrounds.

Situated in the city’s Excelsior neighborhood on a state-of-the-art, nine-acre campus, SFCJL includes the 191-unit Frank Residences assisted living and memory care (open since 2020), and the 375-bed Jewish Home and Rehabilitation Center (JHRC), which has the distinction of being the largest, private, nonprofit distinct-part skilled nursing facility in the state of California. Additionally, our campus includes a 12 bed, short-term acute psychiatric unit, unique for its specialization in mental healthcare for older adults. All combined, SFCJL serves a vibrant and diverse population of more than 2,500 patients and residents annually.

Position Overview:

The Admissions Coordinator is responsible for supporting admissions to the Jewish Home & Rehab Center. The position works closely with acute-care hospitals and community stakeholders to ensure a safe transition between care settings for new residents, acting as a liaison between the Admissions team, the Community we serve, and the Home’s Interdisciplinary teams.

The Admissions Coordinator will work closely with the Director of Admissions, playing an integral role in helping to achieve the organization’s census goals, growth, and revenue objectives.

ESSENTIAL FUNCTIONS:

• Assist in the management of census and patient/resident ‘throughput’ with a focus on meeting/exceeding stated census goals and targets.

• Support the management of application throughput and data entry via different programs/modalities (EMR, Allscripts, Curaspan, Referral Manager PRO, Fax, Phone, Email, and LTC roster).

• Monitor and provide on-going phone, email, and customer service support to the Admissions office for both Short-Term Care and Long-Term Care inquiries. Provide tours of units. Respond to inquiries and applicants in a timely manner.

• Communicate with Case Managers regarding admission process and updates to ensure smooth transition from Hospital care to skilled nursing setting.

• Assess and review Long-Term Care applications for completion and appropriateness for potential admission. Communicate with applicants for follow-up until application is complete and determination for admission and/ or admission has been finalized.

• Perform room check to ensure room is prepared for admission & order DME as needed.

• Work with Clinical Liaisons to identify and follow-up on clinical needs/requirements for admission and communicate to interdisciplinary team as appropriate.

• Create and complete admissions paperwork for incoming admissions, input incoming admissions into EMR, take patient photograph, upload photo & appropriate documents to EMR.

• Look-up, review, and verify insurance benefits/eligibility for potential patients/residents. Obtain authorizations as needed. Demonstrate understanding of contracted insurance providers, correctly input payer information into EMR, verify and save verification documents into Admissions drive.

• Establish and maintain significant professional relationships with referral sources, physicians and other healthcare professionals to increase referrals.

• Represent JHRC in a professional manner in the community, Demonstrate understanding of contracted insurance providers, correctly input payer information into EMR, verify and save verification documents into Admissions drive.

• Attend staff meetings and educational in-services as scheduled.

• Perform other duties as assigned (as they relate to the Admissions department). This includes cross-training and coverage for other positions within the department.

Qualifications:

• High school diploma or equivalent, required. AA/AS/BS/BA, preferred>
• Skilled nursing billing & insurance experience, preferred
• Demonstrated proficiency with MS Office, including Outlook, Word and Excel, required.
• Demonstrated experience working in fast-paced environment, required.
• Ability to multi-task with a sense of urgency while maintaining a sense of sensitivity, required.
• Demonstrated high level of interpersonal skills to handle sensitive and confidential situations.
• Demonstrated ability to develop and build strong, lasting relationships with referral sources, clients, colleagues, and families.
• Excellent organization, customer service and communications skills, both written and verbal

Pay Range $35 - $40, DOE