Repair and Service Operations Coordinator

Job Description

Job Description

Repair & Service Operations Coordinator

This role is a central point of communication between our operations team, field mechanics, vendors, and customers. The ideal candidate will be highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment. Strong communication skills, attention to detail, and the ability to work collaboratively with both internal teams and external partners are essential. Flexibility and a willingness to learn new systems, such as Elevator Zip, will contribute greatly to success in this position.

Responsibilities

Operations Support

• Maintain and update the shutdown list daily
• Monitor Elevator Zip for incoming parts requests from field mechanics, and process them promptly
• Obtain and provide material pricing to the team for customer proposals
• Track payments and ensure deposits are received before ordering materials (when applicable)
• Assist with progress billing as needed

Vendor & Material Management

• Source material quotes from vendors and issue purchase orders (POs) as needed
• Order materials based on Repair Proposals, Maintenance Proposals, Elevator Zip requests, and Mechanic Requests
• Send elevator control boards or components to vendors for repair when needed
• Receive materials, update internal process tracking, and confirm delivery to mechanics
• Verify all POs are correct and approved for payment with Finance
• Confirm no additional labor or material will be charged to a completed job
• Maintain vendor relationship records and track vendor performance

Project & Scheduling Support

• Document and maintain accurate job records daily
• Coordinate with the Operations team to schedule repair team
• Complete permit applications as required
• Conduct pre-inspection verifications to ensure readiness for scheduled work

Customer Relations

• Contact customers with scheduled date/time and provide updates if schedules change
• Ensure project calendars are updated promptly
• Thank customers for their business upon job completion
• Notify customers when a job is fully complete and that a final bill will be issued

Job Location:

• Onsite - New Jersey Office3

Job Type:

• Full-Time

Compensation:

• Salary based on experience, with benefits including health insurance, paid time off, and retirement plan options.