Business Operations Coordinator

Job Description

Job DescriptionJob Title: Business Operations Coordinator II
Location: Center Valley, PA (Hybrid: Onsite Tuesdays and Wednesdays after training; remote Monday, Thursday, Friday)
Pay Range: $25.00 - $27.00 per hour
Duration: Up to 12 months

Job Summary:
The Business Operations Coordinator II supports operational and order-to-cash processes for domestic and global markets. This role manages order fulfillment, affiliate complaint processing, customer master requests, and supply chain activities while serving as a liaison between third-party vendors, internal stakeholders, and international units (Europe, Japan, Hong Kong, Singapore, India, China, Latin America, Canada). The role requires accuracy, data integrity, and adherence to J-SOX compliance to meet business targets and customer expectations.

Key Responsibilities:
• Manage international and domestic affiliate orders for manufacturing and sales distribution sites.
• Create, maintain, and execute sales orders, return orders, debits, credits, and deliveries throughout the order lifecycle.
• Coordinate inbound and outbound transactions between centers, vendors, and internal customers.
• Investigate and facilitate international customer master account requests (creations, changes, deactivations).
• Handle material and transfer price requests for affiliate entities.
• Communicate proactively with stakeholders on order status, backorders, shipment dates, tracking, and invoicing.
• Research and resolve daily open order issues, data errors, and discrepancies to ensure fulfillment.
• Perform receiving transactions and reconciliations for drop ship purchase orders, returns, and virtual RMAs.
• Coordinate with Market Quality on international compliant orders and create proforma invoices for third-party warehouse distribution.
• Collaborate with Trade Compliance on import/export requirements and facilitate international shipping incident reports/claims.
• Adhere to J-SOX and compliance controls, providing documentation for audits.
• Perform special projects and additional duties as assigned.

Qualifications:
• Education: Associate’s degree in business or related discipline required.
• Experience: Minimum 6 years in operational, supply chain, or customer service roles.

Skills:
• Experience with Enterprise Resource Planning (ERP) systems; SAP and Oracle preferred.
• Intermediate proficiency in Microsoft Excel and Word.
• Strong interpersonal, organizational, and multitasking skills with attention to detail and accuracy.
• Basic knowledge of supply chain workflows, inventory, and order lifecycle.
• Problem-solving, investigative, and communication skills (verbal and written).
• Ability to work independently and collaboratively, following complex policies and procedures.
• Competencies: Action-oriented, business acumen, customer focus, ethics and values, time management.
• Availability: Extended hours during month-end, quarter-end, and fiscal year-end periods.
• Physical Requirements: Ability to stand, sit, or walk for 8 hours per day.
Supervisory Responsibilities: None

Be part of a dynamic team supporting global operations, ensuring seamless order management and compliance while collaborating with international stakeholders. This role offers a hybrid work model and opportunities to contribute to critical business processes.

We are an equal opportunity employer. Candidates must be authorized to work in the U.S.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1589

Company DescriptionThis company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.