Job Description
Job Description
HOTEL REVIVAL is hiring an Assistant Front Office Manager
Hotel Revival is 107 key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.
What You'll Do:
- Work closely with hotel leadership to oversee the day-to-day operations of the hotel while supporting all aspects of the guest experience
- Assist in managing the departmental budget + P&L and communicate relevant goals and strategies to the team
- Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
- Establish and develop guest loyalty through guest retention initiatives
- Support the development and long-term strategic planning of all retail initiatives at the property level
- Assist in developing concierge program initiatives and cultivate relationships within the community
- Provide training and development opportunities for supervisors, and team members
- Collaborate with the Front Office Manager to establish department goals + metrics
- Monitor performance, develop strategies, and communicate with teams
- Serve as the main point of contact and liaison to VIP guests and key stakeholders
- Communicate key updates to marketing and sales teams to further engage guests and the community
- Establish and maintain consistent, clear, and efficient communication throughout hotel operations teams
- Build and maintain relationships with other New Waterloo hotels and outlets
- Direct and participate in the property Manager on Duty program
- Create and enact standard operating procedures
- Understand and deploy assessments for all PMS and IT systems
- Possess knowledge of all guest services and amenities
- Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
- Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
- Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed
Who you are:
- You have a High school diploma or equivalent preferred.
- You have 1+ years experience in hotel room operations; high-volume, luxury hotel setting preferred.
- You believe in hospitality, deeply and passionately.
- You know how important relationships are and you find joy in growing and maintaining new ones.
- You're thorough, have excellent communication, and pay close attention to detail.
- You are proficient with administrative duties.
- You have strong computer skills and the ability to pick up on software programs quickly.
- You have excellent time management; are an expert in prioritizing and multi-tasking.
- You are patient and able to remain calm in stressful situations.
- You have a strong work ethic and can work both autonomously and with a team.
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
- Up to 3 weeks paid time off annually
- 50% off discount at most New Waterloo restaurants
- Health, vision + dental benefits
- 401K matching
- Paid holidays
- Volunteer pay
- Tuition reimbursement
- Referral bonuses
- Discounts at our shops, hotels local partnership
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.