Job Description
Job Description
D1 Training is a fast-growing fitness franchise and athletic performance brand with over 100+ locations nationwide. We provide high-energy coaching, sports performance, and world-class member experiences and our Home Office team ensures franchisees have the tools and support they need to win.
We are seeking a detail-oriented Part-Time Administrative Assistant to join our Home Office Support Team. This role is perfect for someone who thrives in a fast-paced fitness environment, loves organization, enjoys helping others, and wants to support the success of gyms across the country.
What You’ll Do
-
Manage and respond to support tickets from franchise owners and staff
-
Route inquiries to the appropriate department or sub-department
-
Assist with MindBody software requests (training provided if needed)
-
Run, track, and organize reports for leadership, meetings, and events
-
Support scheduling and coordination of virtual + in-person trainings
-
Upload training materials into the Learning Management System (LMS)
-
Help with cross-department communication and follow-up
-
Provide excellent internal customer service with timeliness + accuracy
What You Bring
-
Administrative, office support, or customer service experience
-
Strong communication skills — written and verbal
-
Tech-savvy and comfortable navigating CRM, ticketing, or scheduling systems
-
Ability to prioritize, stay organized, and meet deadlines
-
Positive attitude, problem-solver mindset, and team-oriented work style
-
Experience with MindBody (a plus but not required)
Why You’ll Love It Here
-
Work within a high-growth fitness franchise company
-
Flexible part-time hours that support work-life balance
-
Mission-driven culture built on core values: Passion, Team Player, Smart Play, D1 Character
-
Opportunity to grow with the company as we expand nationwide
Success in This Role Looks Like
-
Fast, friendly responses to support tickets
-
Clear communication and proactive follow-through
-
Strong partnerships with franchise owners + Home Office leadership
-
Helping ensure smooth operations for 100+ D1 Training locations