Job Description
Job Description
Worksite Location: Lebanon, PA 17042
The Customer Service Specialist will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office. As the first point of contact for walk-in taxpayers, you will handle inquiries about their accounts and taxes.
Primary Responsibilities:
- Engage with taxpayers through personal interactions.
- Utilize your knowledge of various tax types, demonstrating your proficiency in tax related matters.
- Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
- Process payments for multiple tax types efficiently and accurately.
- Master the art of documenting thorough and detailed memos in our taxpayer service applications.
- Take ownership as an office key holder, contributing to the smooth running of daily operations.
- Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents.
Secondary Responsibilities:
- Engage with taxpayers via the phone and support the call center.
- Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
- Stay updated on changes in daily responsibilities and job processes.
Job Qualifications:
Education, Experience, and Certifications
- High school graduate or equivalent (GED).
- Associate or bachelor’s degree in a related business major is a plus.
- Previous experience in a call center is preferred.
Knowledge, Skills, and Abilities:
- Demonstrate exceptional listening skills and a keen ability to retain knowledge.
- Proficient computer skills and a willingness to learn new applications.
- Demonstrated research skills.
- Strong problem solving skills.
Join us in delivering exceptional taxpayer service and contributing to the success of our team.
Monday - Friday; 8:00 AM to 4:00 PM
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