Patient Services Representative Supervisor

Job Description

Job Description

David Raines Community Health Centers is looking for passionate, qualified applicants to join our team!

The PSR Supervisor is responsible for leading and managing Patient Services Representatives (PSRs) across the organization's clinical operations. This role ensures front desk functions including patient check-in/out, scheduling, insurance verification, and copay collection are consistent, efficient, and patient-centered. The PSR Supervisor develops workflows, provides hands-on support, and serves as a key liaison between PSRs and leadership to maintain operational excellence and alignment with FQHC standards.

Working Experience Requirements:

• Directly supervise PSRs across multiple clinical sites, providing support, coaching, and corrective action as needed.
• Develop, implement, and maintain standardized policies and procedures for all front desk operations.
• Monitor performance indicators such as patient flow, wait times, and registration accuracy; address deficiencies promptly.
• Coordinate with clinical site leads and Revenue Cycle team to ensure appropriate front-end processes and insurance capture.
• Provide training for new hires and ongoing education for existing PSRs to ensure regulatory and policy compliance.
• Conduct regular site visits to evaluate workflow adherence, staff performance, and patient satisfaction.
• Resolve escalated front-desk-related patient concerns and implement appropriate service recovery steps.
• Collaborate with IT, clinical operations, and billing to improve system workflows and front-end revenue processes.
• Participate in organizational initiatives related to access, scheduling, and patient engagement.

Education/Experience Requirements:

• High school diploma or equivalent.
• Associate or Bachelor's degree in Healthcare Administration, Business, or related field.
• 3+ years of supervisory experience in medical front desk or patient access roles.
• Working knowledge of EHR system (e.g., NextGen, eClinicalWorks)
• Strong communication, leadership, and organizational skills.
• Preferred experience in a Federally Qualified Health Center (FQHC) or similar healthcare setting.
• Bilingual abilities preferred (English/Spanish or English/French)

WHO WE ARE? DRCHC exist to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and twelve school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.

WHAT WE OFFER? We offer 10 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.

All applications/resumes are accepted online via www.davidraineschc.org or any of the external posting site such as Glassdoor or indeed.