Job Description
Job Description
We’re looking for a Customer Service Manager who’s obsessed with client success, thrives in fast-paced environments, and wants to make a real impact every single day.
In this role, you’ll serve as the main point of contact for a portfolio of property owners and residents, ensuring their experience is smooth, responsive, and results-driven. While this position carries many responsibilities of a traditional Property Manager, we’re hiring for attitude over industry — if you’re great at communication, organization, and solving problems under pressure, we can teach you the real estate side.
You’ll lead with empathy, follow through with urgency, and play a key role in client retention and long-term satisfaction. If you want to be part of a growing, modern real estate company that values initiative, culture, and service — we want to hear from you.
Compensation:
$50,000 - $65,000 yearly
Responsibilities:
- Serve as the primary point of contact for property owners and residents, ensuring all questions and concerns are resolved quickly and professionally
- Manage a portfolio of rental properties, overseeing day-to-day communication, lease compliance, work orders, and vendor coordination
- Drive customer satisfaction and retention by delivering proactive updates, setting clear expectations, and following through with urgency
- Collaborate with internal team members (leasing, maintenance, accounting) to ensure a smooth, consistent experience for every client
- Monitor portfolio performance and identify opportunities to improve service, reduce churn, and increase renewal rates
- Document all communication, issues, and resolutions accurately in our systems (AppFolio, LeadSimple, etc.)
Qualifications:
- Exceptional communication and interpersonal skills — able to manage tough conversations with professionalism and empathy
- Highly organized and detail-oriented with the ability to manage multiple tasks and deadlines without dropping the ball
- Proven ability to resolve customer issues and create positive client experiences under pressure
- Comfortable using tech tools and platforms (we’ll train you on ours — AppFolio, LeadSimple, etc.)
- Self-starter with a strong sense of ownership, accountability, and urgency
- Prior experience in customer service, account management, hospitality, or operations strongly preferred — property management experience is a bonus, not a requirement
About Company
If you're the kind of person who loves helping others, solves problems with a smile, and thrives in a fast-moving environment, you’ll fit right in here.
We’re not just a property management company. We’re a team on a mission to simplify real estate investing and strengthen communities. What makes us different? It starts with THE CUT — our six core pillars: Trust, Hospitality, Empowerment, Creativity, Urgency, and Tribe.
Here, you’re trusted to take ownership, empowered with tools and training, and surrounded by a team that supports you. We reward initiative, celebrate wins, and believe in doing work that matters.
No micromanaging. No corporate red tape. Just smart, motivated people solving problems, helping clients, and growing every day.
If you want to be part of a company that values speed, creativity, and team culture — and you’re ready to make an impact — we want to hear from you.